CRT-271 Online Practice Questions and Answers

Universal Containers builds a Community on the Napili template. They need to use a survey tool to collect feedback from members. What two things should the Salesforce Admin do to achieve this?(Choose 2)

A. Find and install a Lightning survey app from the AppExchange

B. Create a new page, add the standard survey components, and publish

C. Find and install a Visualforce survey app from the AppExchange

D. Build custom Lightning survey components for the template

Universal Pastries wish to survey their customers in the community after they close a case. How would they achieve this?

A. Build a Surveys Lighting Component

B. Use an AppExchange Survey Lightning Component

C. Build a Surveys Visualforce Page

D. Use the Standard Surveys Lightning Component

When architecting a community strategy it is important to consider portal role count limitations. What is the maximum number of portal roles that can existing in an organization?

A. 10,000

B. 2,500

C. 1,000

D. 4,000

E. 5,000

Your company is using the Napili template and is expanding internationally and now requires your Community to support multiple languages what steps should you take to support this in your community?

A. Multiple community languages are not supported5. Enable the Language Picker in the Community Builder and select the supported languages in Community Settings

B. Select the available languages in the Setup Menu and drag the Language Picker onto the Community Template

C. Enable Community Language Picker in the setup menu and select the supported languages in the Community Builder

D. Enable the Language Picker in the Community Builder. Salesforce will automatically present a list of supported languages

Universal Containers Community Manager needs to set up Reputation. Which two tasks should the Community Manager perform to meet this requirement? (Choose 2)

A. Create a custom Lightning component for Reputation and add it to the home page

B. Configure Reputation points and levels in the Community Management console

C. Enable Reputation in the Community

D. Add the Reputation Leaderboard component to a page in the Community

E. Add a Visualforce Reputation Leaderboard component

You wish to share cases created and owned by your community users (Customer Community Plus) with the internal product support team, what is the best way to achieve this?

A. Custom Permission

B. Custom Sharing Rule

C. Records owned by community members are automatically shared with all internal users

D. Custom Sharing Set

E. Custom Sharing Group

Universal Containers adds e commerce capability to its Community built on the Napili template. They track customer shipments in a Salesforce custom object. How should the Salesforce Admin expose customer shipment data in Community Builder?

A. Create an object page associated to the Shipment object

B. Create a standard page associated to the Shipment object

C. Clone an object page and associate it to the Shipment object

D. Clone a standard page and associate it he Shipment object

What must your enable at the User level to ensure External Users are able to view Knowledge?

A. Check Knowledge Use

B. Check the Data Categories you want to be Visible

C. Assign the Knowledge User Permission Set

D. Assign the Knowledge One Permission Set

E. Check KnowledgeOne User