CRT-211 Online Practice Questions and Answers

When a Sales Representative creates a lead, a workflow rule should be triggered to immediately send a welcome email to the lead. Some representative report that their leads never received this email, even when the email address is correct. What can the System Administrator do to trouble shoot this issue?

A. Monitor the time-based workflow queue to make sure the emails are being sent

B. Monitor Setup Audit Trail while Sales Representative creates lead to make sure emails are being sent

C. Monitor the Debug Log and verify that the workflow rule is being triggered.

D. Ensure that Sales Representative have correct permissions to trigger workflow rules

The Marketing department at Universal Containers regularly changes the page layout requirements for its Custom marketing objects. The VP of Marketing has asked the administrator for permission to configure only these objects. What can the administrator do to meet this request?

A. Grant the VP of Marketing the ability to login as a user who is a system administrator

B. Enable the Marketing User permission on the user record for the VP of Marketing

C. Set up the VP of Marketing as a delegated administrator for the custom marketing objects

D. Create a custom profile with Edit permission on the custom marketing objects and assign to the VP of Marketing

Which value rolls up the hierarchy to the manager for both Customizable and Collaborative Forecasts?

A. Expected revenue

B. Opportunity amount

C. Quota amount

D. Product quantity

Lets say you have a case and it may have Parent Case. Using which relationship you can get information of all child cases in parent Case?

A. Lookup Relationship

B. Master Detail

C. Hierarchical relationship

Universal Containers uses a custom object to track customer complaints. The company wants to have a field on the custom object where they can include a reference to another complaint. What type of relationship can be used to accomplish this?

A. Junction

B. Lookup

C. Master-detail

D. Hierarchical

Applicant should be associated to interviewee. What relationship will allow you to create a report on number of applicants per interviewee? Choose 2

A. Lookup Relationship

B. Master Detail

C. Hierarchical Relationship

D. Self Relationship

An administrator wants to allow users who are creating leads to have access to the And Duplicates button. What lead object-level permission will the administrator need to provide to these users?

A. Read and Edit

B. Merge

C. Delete

D. View All

Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user's profile only has the Read permission for cases. What is true about the user's ability to edit product support cases?

A. The user will Only be able to edit cases manually shared with them

B. The user will only be able to edit the cases that they created

C. The user will not be able to edit product support cases

D. The user will be able to edit product support cases

The sales team has requested that a new field be added to accounts called Current Customer. The default value will be No and will change to Yes, if any related opportunity is successfully closed as won. What can an administrator do to meet this requirement?

A. Configure Current Customer as a roll-up summary field that WI recalculate whenever an opportunity is won

B. Use an Apex trigger on the Account object that sets the Current Customer field when an opportunity is won

C. Use a workflow rule on the Opportunity object that sets the Current Customer field when an opportunity is won

D. Configure Current Customer as a text field and use an approval process to recalculate its value

What sums up to the Manager on both the Collaborative and Customizable Forecasting?

A. Quota Amount

B. Opportunity Amount

C. Expected Revenue

D. Product Quantity

Universal Containers has a workflow rule that sends an email alert to the VP of Sales when a large deal is won. The VP is reporting that these emails are not being delivered. What tool could be used to determine the problem?

A. Workflow monitor

B. Debug log

C. System audit trail

D. Email log

Capability of Territory management:

A. In grants access to records regardless of ownership

B. It grants access to records based on profile

C. It grants access to record based on role hierarchy

D. It grants access to record based on Ownership

How to make sure that sandbox has the latest or updated version?

A. Use ANT Migration Tool

B. Use Dataloader

C. Use Changeset

D. Refresh Sandbox

Sales Management wants to enforce a process in which name of an Account is always included in the name of the opportunity. How can automation be used to help meet this requirement?

A. Use an Apex trigger on account object that adds the account name to the opportunity name

B. Write a validation rule that updates the opportunity name with the account name using a cross object formula

C. Use an approval process that routes newly created opportunities to management for data quality review

D. Write a criteria based workflow rule that updates the opportunity name concatenated with the account name

What should an administrator consider when setting up and maintaining Salesforce Knowledge? Choose 3

A. Article version numbers must be assigned by a Knowledge Manager for tracking

B. Data category visibility is assigned through roles and profiles

C. Knowledge settings must be configured in order for users to be able to create articles from cases

D. Solution category browsing must be enabled in Solution settings