CRT-101 Online Practice Questions and Answers

If the company locale is set to US English, all users will have a default locale of US English and this cannot be changed.

A. True

B. False

Users can post a static image of a component to the dashboard feed, a user feed or a group feed, this feature is called

A. Dashboard Component Snapshot

B. The Running User

C. Chatter Groups

D. Dashboard Component

E. Dynamic Dashboards

When you Delete a lead from a campaign, it deletes the lead record itself.

A. True

B. False

Data Validation rules is not supported in which Salesforce edition?

A. Contact Manager

B. Group

C. Professional

D. Developer

E. Unlimited

F. All Editions are supported

Which of the following features is not available in Professional Edition?

A. Big Deal Alert

B. Workflow

C. Account Sharing Rules

D. Multi-Currency

To make a field required, which of the following is used) (Pick the best possible answer)

A. Page Layout

B. Field Level Security

C. Profile

D. Both Page Layout and Field Level Security

What objects are cases related to?

A. Accounts

B. Forecast

C. Contacts

D. Campaign

Opportunity products can be linked in a Lookup Relationship:

A. True

B. False

What profile permission is required for editing and deleting public tags?

A. Tag Manager. Note: Tag Manager is enabled by default for the System Administrator profile.

You can create Custom Summary Formulas based on Custom Formula Fields.

A. True

B. False

What do Sales Teams do?

A. Focuses on Opportunity Records being shared to a specified group of users based on the Opportunity Owner.

Universal Containers has two sales groups. Each group has its own unique sales process.

How can an administrator ensure that sales representatives have access to only the stages relevant to their process when working on opportunities?

A. Multi-select picklists

B. Record types

C. Page layouts

D. Roles

The head of marketing at Ursa Major Solar uses a spreadsheet of email addresses obtained from the company website. The Administrator needs to ensure that this spreadsheet stays updated by using the Data Import Wizard.

Which set of fields are required to update the contact with the new email address?

A. Contact ID and Account ID

B. Contact Name and Account ID

C. User ID and Account ID

D. Contact Email Address and Account ID

Anytime an Opportunity is moved to Closed Won, Sales reps at Universal Containers (UC) are supposed to create a record on a child object of Opportunities called Survey Request.

This action, however, does not always occur. Sales reps do not always populate all fields correctly.

Which tool should be used to remove permissions from Sales to create these records and automate record creation?

A. Workflow

B. Flow

C. Process Builder

D. Approvals

Ursa major Solar's administrator needs to create a custom field to track a specific Tier 2 support user on a case record.

What is the appropriate data type to utilize when creating this custom field?

A. Hierarchical relationship

B. Lookup filter

C. Formula

D. Lookup relationship