CPHQ Online Practice Questions and Answers

Today's patients' perception of the quality of our healthcare system is not favorable.

In healthcare, quality is household word that evokes great emotion, including: (Choose two.)

A. Frustration and despair, exhibited by patients who experience healthcare services firsthand or family members who observe the care of their loved ones

B. Anxiety over the ever-increasing costs and complexities of care

C. Patient centered measures

D. Timely care that may be experienced in terms of performance of services

Measurement of variation in health care and its application to quality improvement must begin with the

identification and articulation of:

(Choose two.)

A. What is to be measured?

B. Assignable variation

C. The standard against which is to be compared a process based on extensive research, trial and error and collaborative discussion

D. Understanding true variation versus artifact or statistical error

The primary benefit of adopting a countrywide or global uniform set of discharge data is to:

A. Facilitate computerization of data.

B. Validate data being collected from other sources.

C. Facilitate collection of comparable health information.

D. Assist medical records personnel in collecting internal data.

Quota sampling was developed in the late 1930s and used extensively by the Gallup organization. Babbie (1979) describes the steps involved in developing a quota sample.

All of the following are out of those steps EXCEPT:

A. Develop a matrix describing the characteristics of the target population. This may entail knowing the proportion of male and female; various age, racial and ethnic proportions; as well as the education and income levels of the population

B. Once the matrix has been created and a relative proportion assigned to each cell in the matrix, data are collected from persons having all the characteristics of a given cell

C. All persons in a given cell are then assigned a weight appropriate to their proportion of the total

D. When all the sample elements are so weighted, the overall data should provide a reasonable representation of the majority of the samples

Either an increase or decrease in rate could be a signal of improvement. In other words, there is no clear direction of improvement for these measures. In this case an observed rate either above or below the expected range is an unfavorable outliner.

A. Neutral measures

B. Positive measures

C. Negative measures

D. Structure measures

The creation of an information technology infrastructure to analyze the performance of all physicians in a healthcare system can be useful in:

A. Identifying the disease the hospital, physician, or physical group treats most

B. Organizations can develop clinical pathways

C. Clinical issues can be sorted out

D. Physician report cards can be issued

______________ testing method provides useful information on respondents' perceptions of the response task, how respondents recall and report events, and how they interpret specified reference periods.

A. Cognitive

B. Psychometric testing

C. Biometric testing

D. Psychographic testing

Many assume they understand how to fix the problem and do not probe beneath the surface of complaints and use survey responses. Organizations should not be surprised by negative reports. Complaints about unhelpful office staff could stem from many sources.

For instance:

A. Employees did not provide clear directions to patients on how to get the practice

B. Patients were not able to get an appointment when they needed one

C. Employees put patients on hold in the middle of medical emergencies

D. All of these