COMMUNITY-CLOUD-CONSULTANT Online Practice Questions and Answers

Regional Containers have been developing their Partner Community, they have created all the required pages, content and have created all the Community users and relevant profiles they activated the Community 10 minutes ago, when were the Partner Users notified of their community login credentials?

A. During Development when the contacts were created as Community Users

B. After development when the community was activated

C. During development when the profile was added to the Community Configuration

D. Users are not notified until the Invite Members checkbox is selected within the Community Manager

How should the Salesforce Admin meet this requirement?

Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members. However, users from the same partner should be able to hold discussions amongst themselves.

A. Create a sharing group for partner accounts under Sharing Settings.

B. Deselect Community User Visibility under Sharing Settings.

C. Update the Internal User record to Private under Sharing Settings.

D. Turn off Portal User Visibility under Sharing Settings.

Your company requires to set up community access for both customers and partners but wish to tailor the content that is shown for each member type and region, how do you architect this solution?

A. Create two Communities, one Customer Community and one Partner Community

B. Create one Community and use page variations to control what members see

C. Create one Community and build a lightning component that displays different content based on the users profile logging in

D. Create one Community using Sharing Sets to control what members see

E. Create a Community tailored to each region

Universal Containers needs to create a Support Community with the following requirements:

1.

Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.

2.

A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.

3.

Customer users must be able to collaborate with all Community users.

What two things should a Salesforce Admin do to accomplish this? Choose 2 answers

A. Create a Sharing Set on the Case object.

B. Enable Super User access for customer users.

C. Select the Community User Visibility checkbox.

D. Set up Delegated Admin access for customer users.

Universal Containers will be implementing several Communities, and wants to ensure login uniqueness. Which set of licence types will enforce username uniqueness across all Salesforce organisations and Communities?

Select one or more of the following:

A. Lightning External Apps Plus and Lightning External Apps

B. Customer Community, CustoraCustomer Community Plus, and Lightning External Apps

C. Customer Community and Partner Community

D. Partner Community and Lighting External Adds Plus

Universal Containers wants its Community users to have the ability to log in using Facebook and Google.

Which set of features should the Administrator use to achieve this goal?

Select one or more of the following: A. Custom Lightning Component and Apex Class

B. Single Sign-on and AppExchange

C. Auth Provider and Flow

D. Auth Provider and Registration Handler

Universal Containers builds a Community to expose Leads and Opportunities to their resellers. They have a team Of Channel Managers who manage the partner accounts. Universal Containers wants each Channel Manager to be able to:

1.

Grant Or remove employees access to the partner account.

2.

Specify the access level (Read, Read-Write).

3.

Add or remove a group of employees to the partner account.

4.

Manage their Own group Of employees.

How should the Salesforce Admin fulfill this requirement?

A. Leverage manual shares.

B. Leverage Account Teams.

C. Leverage public groups.

D. Leverage sharing rules.

Universal Containers is experiencing an increase in spam in their Community. The Community Manager needs to put in some pre -moderation rules to be alerted when multiple posts occur from the same user over a short period of time.

What should the Community Manager do to meet this requirement?

A. Grant the "Moderate Communities Feed" permission to Community members so they can flag content.

B. Grant the "Community Moderator" permission to allow access to view engagement reports.

C. Create a rate rule and apply it to posts with newly registered members as the criteria.

D. Activate a content rule to flag member-generated content with a Review Moderation action.

Universal Containers built a Community on the Customer Service Template. The Salesforce Admin

customized a few pages by adding custom-built Lightning components. The Salesforce Admin upgraded

the template to the latest version.

What is the status of the custom Lightning components on the page after the upgrade?

A. The Lightning components are on the page and load as expected.

B. The Lightning components are NOT on the page, but are available in Community Builder.

C. The Lightning components are on the page, but will NOT load until the Community is published.

D. The Lightning components are neither on the page nor in Community Builder.

The Capricorn Coffee Community contains a section focused on Coffee Bean Types. That section contains areas focused on Java, Arusha, and Pacamara. A Salesforce Admin needs to make sure that end users can easily discover the Java, Arusha, and Pacamara sections.

When setting up the Community, which two steps should a Salesforce Admin take to meet the requirement? Choose 2 answers

A. Assign relevant articles to a group

B. Add the More Topics link to the navigation menu

C. Make sure subtopics are enabled in the page headline

D. Enable Feed Tracking for these topics

Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign-on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign-on?

A. Create a custom login page with Social Sign -on capabilities, including authentication providers

B. Set up the authentication provider for Social sites and add the Social Sign -on component to the login page

C. Enable Social Sign -on in the Community management preferences menu

D. Configure Community Sign -on at the social web site to make sure the user is authenticated and provided access

Universal Containers has a community for their partners. They would like to add a new partner company and grant their users access to the Community. What is the first step the Salesforce Admin must complete to set up the partner users?

A. Create the account and enable it as a partner account

B. Allow partner users to self-register and gain access

C. Create a partner profile for the company

D. Add partner contacts to the Community as members

Universal Containers needs to add their own logo to the Community login page. What is the most efficient way for the Salesforce Admin to accomplish this?

A. Upload the logo as an externally available Document and include it in the login page

B. Add the logo to the Login and Registration setup page in Community Management

C. Override the default Community login page to a custom login page with the logo

D. Use URL redirect to redirect users to a custom login page with the logo

Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community. They need to know if these Articles are helpful to customers when they search for help in the Community. What is the most efficient way for a Salesforce Admin to get this information from customers?

A. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.

B. Create a customer survey using custom Lightning components and add it to the home page.

C. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article

D. Enable the article voting property on the Article Content component in the article detail page in the Community Builder

Universal Containers is launching a Community to provide a self-help channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?

A. Customer Community Plus License

B. Support Community License

C. Partner Community Plus License

D. Service Cloud License