CIS-SAM Online Practice Questions and Answers

When receiving an order, which data point is mandatory?

A. Assigned To

B. Cost

C. Asset Tag

D. Serial Number

Which of the following are true of plugins? (Choose two.)

A. Plugins can be disabled or deactivated when no longer in use.

B. Plugins can be activated by default in the base ServiceNow system.

C. When a plugin is active you cannot hide its functionality.

D. Plugins are stand-alone and do not depend on other plugins being activated.

E. Plugins are software components that provide specific features and functionalities.

Which of the following statements is incorrect with regards to on-premise import and export of Content Service data?

A. Clicking on the "Manage Software Library" module takes the user to an interceptor page where they can select to import or export data.

B. On-premise instances do not receive automatic Software Library updates.

C. Normalization content is eligible for the export feature.

D. By default, you are opted in to the Manage On-Premise Library (com.sn_samp_on_prem) plugin.

E. You must opt-in to the SAM Content Service through the Content Service setup page.

What are three ways to get software asset data into ServiceNow?

A. Clone, Background Script, Discovery

B. Import Data, Plugin, Clone

C. Discovery, Import Data, Manual

D. Plugin, Background Script, Manual

The Software Asset Management Content Service is automatically enabled and cannot be opted out.

A. True

B. False

How often is the scheduled job for the normalization process run?

A. Nightly

B. Weekly

C. Every time Discovery is run

D. Nightly for new discovery models and weekly for all discovery models that do not have a status of normalized or manually normalized

E. Immediately for new discovery models and nightly for all discovery models that do not have a status of normalized or manually normalized

By default, which persona is responsible for controlling the day-to-day activities of the SAM process and ensuring the overall quality of software asset data?

A. ServiceNow administrator

B. SAM manager

C. SAM user

D. SAM process owner

E. SAM developer

The definition for _________________ in the Reconciliation Product result is: "Estimated cost of remediating non-compliance based on the least number of rights needed."

A. Reconciliation cost

B. True-up cost

C. True-down cost

D. Over-licensed cost

In defining a Custom License Metric, in the Reconciliation Order field, the ___________ `metric rank priority' number takes precedence.

A. Lower

B. Impact

C. Higher

D. WBS

What are the four tiers of software reconciliation results? (Choose four.)

A. Software License Metric

B. Software Product

C. Software Allocation

D. Software Entitlement

E. Software Publisher

F. Software Model

Which of the following is required to identify users and devices that have the right to use software?

A. Software License

B. Software Allocation

C. Software Model

D. Software Entitlement

E. Software Installation

Which of the following is not a core Software Asset Management function?

A. Financial Management

B. Reclamation

C. Rights Allocation

D. Inventory Management

Software Asset Lifecycle has __________ components.

A. 8

B. 6

C. 7

D. 5

Once a weekly software content update adds lifecycle data to your instance, can it be deleted from the software model?

A. It can be deleted or deactivated

B. Yes, it can once accepted

C. It cannot unless the lifecycle stage is EOL

D. No, it cannot

Software Asset Management (SAM) Professional reports can be delivered in which formats? (Choose three.)

A. PowerPoint

B. PDF

C. CSV

D. XLS