CIS-HR Online Practice Questions and Answers

In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)

A. Document Template

B. Upload File

C. HR Service Template

D. User Criteria

E. HR Template

F. HR Profiles

G. HR Criteria

Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table?

A. Both are required.

B. Only HR Profile table is required in HR.

C. Neither are required.

D. Only the User table is required in HR.

What types of HR Document templates may be created in ServiceNow? (Choose two.)

A. Document Templates

B. Word document templates

C. PDF document templates

D. Text document templates

If an HR Services needs to be accessible to employees on the Employee Service Center, what field must be completed on the HR Service?

A. Checklist

B. Fulfiller Instructions

C. Lifecycle Event type

D. Record Producer

In the HR Guided Setup Module, the Configuration View displays which of the following for a Category? (Choose three.)

A. Properties

B. Gauges

C. Dashboards

D. Lists

E. Overviews

F. Forms

How does ServiceNow know which HR Template to use on an HR Case?

A. The HR Template is referenced on the HR Service record.

B. The HR Template is referenced on the record producer form.

C. Each COE has a specific HR Template.

D. The HR Template is selected directly on the Catalog item.

When creating a PDF Document template, the Document revision field must be completed. How does the system determine which documents are available to be selected for this field?

A. You must be a member of the Owning Group for the Managed Document

B. All Documents are visible

C. Your group memberships and the Document owner field on the Managed Document record

D. You must have created the Managed Document record

In the base ServiceNow platform, the Human Resources General Knowledge base has Can Contribute User Criteria set to Users with the [sn_hr_core.kb_write] role.

If a Knowledge article in the Human Resources General Knowledge base has no Can Contribute User Criteria set, what is the minimum role a user would need to edit the article?

A. HR Admin [sn_hr_core.admin]

B. HR Basic [sn_hr_core.basic]

C. KB Reader [sn_hr_core.kb_reader]

D. KB Writer [sn_hr_core.kb_writer]

On the HR Case form, some HR Services have associated Response templates.

What determines which HR Services have Response Templates?

A. The HR Criteria on the HR Service

B. The HR Criteria on the Response Template record

C. The table and conditions on the Response Template record

D. The User Criteria on the HR Service

Which Service Portal configuration option is used to customize the logo, theme, and title of the HR Service Portal?

A. Designer

B. Page Editor

C. Widget Editor

D. Branding Editor

What is the minimum role required to access the HR Properties module?

A. HR Manager [sn_hr_core.manager]

B. LE Admin [sn_hr_le.admin]

C. Admin [admin]

D. HR Admin [sn_hr_core.admin]

How can fields for a specific HR Service be displayed on the New Case Creation page?

A. HR Service-specific fields cannot be added to the New Case Creation page

B. Using the Case Creation Service Configurations

C. Using the Case Options field on the HR Service

D. Using the HR Criteria module

When does the platform assign a Client Role to a user?

A. Client Roles must be manually added to each employee record

B. When an HR Profile is created or modified for the employee

C. Client Roles are automatically added with Group membership

D. When a User record is created for the employee

In which Application Scope is the Lifecycle Events table contained?

A. Human Resources: Core

B. Human Resources: Lifecycle Events

C. Human Resources: Integrations

D. Human Resources: Service Portal

Beginning with the Orlando release, which module allows HR Administrators to define which groups may access the various COEs or HR Services without needing to edit or create new ACL records?

A. COE Properties

B. COE ACL Configuration

C. Access Policies

D. COE Policy groups