CIS-HAM Online Practice Questions and Answers

A given collection of methodologies, assets, and templates within Now Create is referred to as what?

A. Now Create pack

B. Project pack

C. Success pack

D. Methodology pack

E. Asset pack

Within the asset audit form, where would you find the list of all assets that were found at the stockroom or warehouse that is being audited?

A. Identified assets

B. Scanned assets

C. Expected assets

D. Labelled assets

E. Inventoried assets

Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios? (Choose two.)

A. Create a single asset via barcode scan

B. Receive one or multiple assets from a purchase order

C. Create multiple assets listed on a contract PDF scan

D. Create a single asset via Name search

Which of the following are functions of the model category? (Choose two.)

A. Model categories group consumables in the Product Catalog

B. Model categories determine when to create assets from configuration items (Cls)

C. Model categories group related assets in the Service Catalog

D. Model categories provide the link between configuration management and asset management

E. Model categories provide the link between procurement management and asset management

What is the primary goal of the Inventory tab of the Hardware Asset Management dashboard?

A. Help the asset manager generate reports

B. Show the value from maintaining inventory

C. Help the stock manager process transfer orders

D. Show the value from bulk purchasing

E. Help the asset manager process purchase orders

The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)

A. Mobile Asset Receiving

B. Mobile My Assets

C. Hardware Model Normalization

D. Hardware Asset Dashboard

E. Stockrooms

F. Asset and Model Records

G. Asset Inventory Audit

When transferring non-consumable assets between stockrooms, how must they be transferred?

A. In sets of two items

B. No more than 10% of the source stockroom's inventory

C. As a single entity with a quantity of one

D. In groups of ten items

When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Choose three.)

A. You have opted out of the Content Service

B. The content is not available from the Content Service

C. Your model form contains a good Model number, but a bad model Name

D. Something on your model form may be badly formatted

E. The content has not been downloaded from the Content Service

What do certification filters define?

A. The percentage of tasks required for the certification to be considered complete

B. When the certification is performed

C. The assets to be certified

D. What fields are displayed for certification

What are the three types of catalogs in ServiceNow? (Choose three.)

A. Product Catalog

B. Consumable Catalog

C. Asset Catalog

D. Vendor Catalog

E. Service Catalog

Which applications are required to perform a blind audit of your asset inventory?

A. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app

B. Hardware Asset Management (HAM) and Software Asset Management (SAM)

C. ITSM Asset Management and ServiceNow My Assets mobile app

D. ITSM Asset Management and ServiceNow Agent mobile app

E. Hardware Asset Management (HAM) and ServiceNow Agent mobile app

An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:

A. On order

B. In use

C. Awaiting delivery

D. Pending transfer

Which of an organization's assets are managed using stockrooms?

A. All available stock, consumable or not

B. Just consumable assets

C. All hardware and software assets

D. All disposable assets

Which elements are provided by the hardware asset management content service? (Choose three.)

A. Manufacturer lifecycle dates

B. Cost

C. Product warranty

D. Manufacturer

E. Model name

F. Compatibles

Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)

A. Revert normalization results

B. Create and delete asset records

C. Create purchase orders

D. Create flows

E. Import assets

F. Add Service Catalog entries