CIS-APM Online Practice Questions and Answers

What does the Load Application Indicators and Compute Application Scores job do?

A. Generates scores for all indicators and business applications across selected profiles

B. Generates scores for selected indicators and selected applications across all profiles

C. Generates scores for all indicators and business applications across all profiles

D. Generates scores for all indicators and selected applications across all profiles

APM combines with several ServiceNow technologies to provide a comprehensive view of your customer's application portfolio. Why would a customer want to utilize information from ServiceNow ServiceMapping? (Choose two.)

A. Identify your customer's applications' underlying technologies.

B. Identify your customer's application services.

C. Produce a horizontal picture of a customer's business applications.

D. Create an application inventory.

What are the 4 sections of the APM portal home page that is aligned to The Open Group Architecture Framework (TOGAF)? (Choose four.)

A. Information Portfolio

B. Service Portfolio

C. Catalog Portfolio

D. Application Portfolio

E. Business Portfolio

F. Technology Portfolio

Which attributes can be used to categorize business applications? (Choose four.)

A. Application Score

B. Application Name

C. Application Family

D. Portfolio

E. Category

F. Business Unit

The capability map provides a hierarchical view of the business capabilities in an organization. How many levels does the capability hierarchy support in its series?

A. 7

B. 8

C. 10

D. 6

Why would enterprise architects be interested in APM outcomes? (Choose two.)

A. Understand incident counts by application

B. Understand what software licenses need to be reclaimed

C. Understand the landscape of technology standards and lifecycle plans

D. View business capabilities supported by applications

What key components of ServiceNow does APM leverage? (Choose three.)

A. Discovery

B. Service Mapping

C. Service Catalog

D. Application Services

E. HR

When you approve a retire a Business Application request, which system property determines whether a project or a demand is created?

A. sn_apm.retireBusinessApplication

B. sn_apm.retireBusinessApplicationTaskType

C. sn_apm.businessApplication

D. sn_apm.retire

Stephen is attempting to summarize for the customer how all of the applications that support APM are brought together. From the bottom-up, what ServiceNow application supports the first layer of CI Iinventory?

A. Discovery

B. Software Asset Management

C. APM

D. ServiceMapping

What is the value of managing applications using ServiceNow?

A. Allows data collection and visualization without manual effort

B. Allows automation of retiring applications

C. Provides application owners insight to release counts

D. Provides top down strategic alignment in the PMO

Which portal is the best data source to capture strategies, goals and capabilities?

A. The Application Navigator

B. Business Planning Portal

C. The Application Portfolio Management Portal

D. Assessment Indicator Portal

What are the stages of the APM rationalization process?

A. Measure, Evaluate, Decide, Take Action, Baseline

B. Identify, Measure, Evaluate, Decide, Take Action

C. Identify, Measure, Decide, Take Action, Communicate

D. Identify, Measure, Evaluate, Take Action, Certify

What customer stakeholder group would be interested in knowing the business value and health of applications?

A. ITSM Manager

B. Application Owners

C. IT Operations

D. Enterprise Architects

What information does Hardware Asset Management provide to support decisions about business applications and application services?

A. Software Lifecycle

B. Business Capability

C. Application Capability

D. Hardware Lifecycle

During the customer workshop, Kelly was identified as needing a role that would grant access to create bubble charts, set-up application classification attributes and assessment indicators. Which role should be assigned to Kelly?

A. sn_apm.apm_admin

B. sn_apm.apm_user

C. sn_apm.apm_analyst

D. business_planner