C_C4H520_02 Online Practice Questions and Answers

Which action in the Time and Material journal allows an approver to send the material record back to the technician to resubmit?

A. Decline

B. Review

C. Duplicate

D. Request change

What information is stored in the QR code used in the Customer Self-Service portal?

A. Customer Self-Service portal URL

B. Moment-Sets specific short URL

C. SAP Field Service Management URL

D. Equipment specific short URL

Which of the following is supported in business rules?

A. Linked list

B. Stack

C. Array

D. Heap

How can you benefit from enabling service workflow steps? Note: There are 3 correct answers to this question.

A. You can provide a predefined script for service execution.

B. You can configure execution checkpoints.

C. You can trigger actions based on standard system events.

D. You can improve the link between back office and field.

E. You can standardize service process flows.

How can you filter equipment records in the Master Data module? Note: There are 2 correct answers to this question.

A. By group

B. By type

C. By skill

D. By territory

You want to retrieve data from the system using the query API. In which format will you receive the response?

A. HTML

B. Text

C. XML

D. JSON

What can you set in a scheduled business rule? Note: There are 2 correct answers to this question.

A. Notification

B. Frequency

C. Condition

D. Order

As a technician, you have just completed a job. You now need to book a second visit for the customer. What option is available in the SAP Field Service Management mobile app for you to do this?

A. Create a follow-up activity from the Expenses page.

B. Create a follow-up activity from the Efforts page.

C. Create a follow-up activity from within the service call.

D. Create a follow-up activity from the Smartform page.

Where can service workflow steps be used in SAP Field Service Management?

A. In customer self-service when submitting a self-service request

B. In the Web application when planning a service

C. In SAP Crowd Service when dispatching a service call

D. In the mobile application when executing an activity

As an administrator, which actions can you take on the Time and Material journal tab? Note: There are 3 correct answers to this question.

A. Release

B. Delete

C. Approve

D. Close

E. Review

Which of the following are activities that you can perform in the Master Data module for standalone versions of SAP Field Service Management? Note: There are 3 correct answers to this question.

A. Query data for reporting purposes.

B. Import data from external systems.

C. Export data for backup and archiving.

D. Manage master data in an ERP system.

E. Create new data object records.

Which objects can be synchronized and viewed on the mobile app?

A. Project, Skills, Service Call

B. Activity, Project, Opportunities

C. Activity, Business Partner, Skills

D. Activity, Service Call, Quotations

Which aspect of SAP Field Service Management helps businesses to expand their service area beyond their own list of qualified technicians?

A. Customer Self-Service

B. Service Contracts

C. Service Maps

D. Crowd Service

Which of the following reports will face a hard stop when you generate it in SAP Field Service Management?

A. A nightly activity list report generated via business rules that executes in 250 seconds

B. A report that references 21 different DTOs

C. A spare parts list that has 1500 pages

D. A service call summary for the week that returns 1000 records

You are a consultant who needs to explain the Reserved Material feature of SAP Field Service Management to a customer. Which statements can you use to describe the capabilities of reserved material? Note: There are 2 correct answers to this question.

A. You can approve consumed reserved materials in the Time and Material journal.

B. You can plan and reserve materials in both the Web and mobile applications.

C. The system will update the inventory count of reserved materials in a standalone scenario.

D. A planner can create service calls with reserved materials from an integrated ERP system.