C_C4H225_12 Online Practice Questions and Answers

How does contact duplication work in SAP Emarsys Customer Engagement? Note: There are 2 correct Answer: to this question.

A. It runs once a day, checking against the full database.

B. Contacts with the same unique identifier are merged automatically on import.

C. Contacts with identical first name and last name are merged automatically.

D. It runs every time a new contact is about to be imported.

In which node can you choose filters and conditions such as "Country equals US"?

A. Didn't click link

B. Quick filter

C. Email behavior check

D. Filter switch

The Health Check dashboard shows a web behavior error and a data source consistency error. Where you can find more information? Note: There are 2 correct Answer: to this question.

A. Predict Recommendations widget

B. Inspector bookmarklet

C. Database Growth widget

D. Predict Data Sources page

You need to update some existing contacts records using the SAP Emarsys Customer Engagement API. What is the correct method to use?

A. GET

B. DELETE

C. PUT

D. POST

Which of the following are supported functionalities within the SAP Emarsys Customer Engagement plug-in for Shopify? Note: There are 2 correct Answer: to this question.

A. Automated triggering of Shopify e-commerce events as external events in SAP Emarsys Customer Engagement

B. Automated installation of the Web Recommender template in your webshop

C. Automated installation of the Web Extend data collection scripts on your Shopify themes

D. Automated creation of Interactions programs for Shopify events

You select a segment as a recipient source for your Web Channel campaign. You want to display the campaign for two weeks. When is the segment refreshed? Note: There are 2 correct Answer: to this question.

A. As soon as the Web campaign is launched

B. Every 6 hours

C. Hourly

D. On a daily basis

Which of the following describe Automation Center programs and Interactions programs? Note: There are 2 correct Answer: to this question.

A. The only difference is that Interactions programs have different entry points.

B. Interactions programs can be used for campaigns that should be sent in real time as a reaction to customer activities.

C. Automation Center programs always ignore the opt-in status.

D. Automation programs can be used for automated multiple-step, multi-channel programs for one- off or recurring lifecycle campaigns.

What are some of the configurations that are required before you can start sending emails via SAP Emarsys Customer Engagement? Note: There are 2 correct Answer: to this question.

A. Send Time Optimization

B. DNS configuration

C. Deliverability Advisor

D. Reply Management

You want to display different content for your female and male contacts in your email campaign. Which function do you use?

A. Predict Recommendation settings

B. Product source

C. Block targeting

D. Open Block Style settings

You are configuring the SAP Emarsys Customer Engagement plug-in for Shopify. What is the first data set you should enable?

A. Web Extend

B. Product data

C. Customer data

D. Order data

You are building an abandoned cart program that uses a discount voucher. You don't want any users to receive more than 1 voucher in a 30 day period. There are wait nodes in the program that spam multiple days. Which participation setting do you need?

A. Contacts can enter this program again 30 days and 0 hours after exiting it.

B. Contacts can enter this program again 30 days and 0 hours after entering it.

C. Contacts can enter this program only once, ever.

D. Contacts can enter this program any time, even if they are still in it.

Which statement correctly describes the data flow of web recommendations?

A. Recommendations are requested from SAP Emarsys Customer Engagement servers and are then displayed on the client website.

B. Recommendations are displayed on SAP Emarsys Customer Engagement servers using a PHP module.

C. Recommendations are requested from the end user's email server by the JavaScript API then the returned recommendations are displayed by the same API.

D. Recommendations are requested from the end user's browser by the JavaScript API then the returned recommendations are displayed by the same API.

You are setting up a new API call to add a new contact that has opted in, and you want to ensure the system opt-in field is set correctly. What value must you use?

A. "31" : "True"

B. "1" : "1"

C. "1" : "True"

D. "31" : "1"

In your test campaign, only 50% of push messages are delivered. The error message states "Invalid push token". What do you do?

A. Add iOS and Android platform-specific values for your messages.

B. Check your segmentation criteria and only include push-enabled users.

C. Create a silent push message.

D. Check the SDK version in your app.

You want to build a comma-separated values (CSV) file and import it into SAP Emarsys Customer Engagement. Which of the following rules apply? Note: There are 2 correct Answer: to this question.

A. Do not use field values longer than 32 KB.

B. Always use UTF-8 encoding.

C. Do not use more than 128 columns.

D. When a field does not have a value, leave it empty.