C9560-659 Online Practice Questions and Answers

Which two database servers are supported by IBM SmartCloud Control Desk installation? (Choose two.)

A. Sybase

B. MySQL

C. Informix

D. IBM DB2

E. Microsoft SQL server

Which property name is used to discover or debug long running statements?

A. mxe.mbocount

B. mxe.db.QueryTimeout

C. mxe.db.IogSQLTimeLimit

D. mxe.webclient.asyncrendertimelimit

Which ticket type must be used to investigate the underlying cause of a set of issues?

A. Incident

B. Solution

C. Problem

D. Process Request

Which format is used to import and export workflow processes in IBM SmartCloud Control Desk?

A. XSL

B. Java

C. XML

D. VBS

Which Service Level Agreement (SLA) option can be set at the Organization level in IBM SmartCloud Control Desk?

A. Allow application of multiple SLAs

B. Allow SLAs to be used in multiple sites

C. Apply multiple SLAs based on ticket priority

D. Use calendar for calculating escalation notifications

Which file would be found to review for debugging an issue if given this path:

\IBM\Websphere\AppServer\Profiles\\logs\czapplicationserver>?

A. De.log

B. Fusion.log

C. Maximo.log

D. SystemOut.log

What are three sections of the Self Service Center? (Choose three.)

A. My News

B. My Assets

C. My Solutions

D. My Requests

E. My Service Desk

F. My Configuration Items

Which statement is true regarding Work Type settings?

A. Start and Complete Status are mandatory fields to create a work type.

B. Work types can be defined Work Order, Change, Release, and Process Request record types.

C. In order for Work Type settings to be available a restart of the MXServer application server is required.

D. To access Work Type settings go to Administration> Organizations, find the desired Organization then Select Action> Labor Options > Work Type.

Most loggers are inactive by default and set to which mode level?

A. WARN

B. DEBUG

C. ERROR

D. DEFAULT

Which statement is true regarding configurations in the Security Group application?

A. Each end user has one and only one Start Center.

B. Limits and tolerances are defined at the system level.

C. End users may go directly to the Service Request application after logging in.

D. The member of a security group that has the option selected Independent of Other Groups? Cannot be a member of other security groups.

What is the purpose of the Service Catalog?

A. To provide pricing information on all available services and options

B. To provide a description of the IT Service and specify the responsibilities of the IT Service Provider and the customer

C. To provide an authoritative source of consistent information on all agreed to services and ensure wide accessibility to all approved viewers

D. To provide a database or structured document listing all IT services that are under consideration or development but are not yet available to customers

What is the only IBM SmartCloud Control Desk edition available to customers using the Software as a Service model from IBM?

A. IBM SmartCloud Control Desk

B. IBM SmartCloud Control Desk Entry Edition

C. IBM SmartCloud Control Desk Service Provider Edition

D. IBM SmartCloud Control Desk Service Request Edition

A self service user can perform which two tasks in the Self Service Center application? (Choose two.)

A. Import data

B. Report an issue

C. Create a workflow

D. Authorize a configuration item

E. Order from the offering catalog

What functionality will a user need to define a set of tasks that will be applied to the Service Request once the Catalog Request is submitted and approved?

A. Job Plan

B. Fulfillment Plan

C. Ticket Template

D. Fulfillment Template

During the workflow design process in IBM SmartCloud Control Desk, which application stores information about individuals such as users, laborers, asset owners, and supervisors who receive workflow notifications?

A. Users

B. People

C. Delegates

D. Supervisors