ADX-201 Online Practice Questions and Answers

All of the following objects may have a queue EXCEPT

A. Accounts

B. Cases

C. Leads

D. Custom Objects

You have Read Only access to an account, can you add a task or event to the account?

A. True

B. False

Custom Formula fields do Not support which of the following functional expression?

A. Adding multiple records together

B. If/then/else conditional statements

C. Clickable image buttons

D. Combine text strings together

Where will a Campaign associated with a Lead be visible? Choose 2 answers

A. Campaign Related List

B. Campaign History Report

C. Lead History Report

D. Opportunity Related List

This helps you manage the complete lifecycle of customer service,from logging cases to suggesting and delivering solutions across multiple channels, including Web self-service and live agent support:

A. Ideas

B. Community

C. Sales Cloud

D. Service Cloud2

E. Sales Cloud2

F. None of the Above

You can create the following Email Template Formats: Choose 4

A. Text

B. Visual Force

C. HTML with Letterhead

D. XML Templates

E. Custom HTML

Scheduled reports run in the time zone of the user who schedules the report.

A. True

B. False

Which of the following are not controlled by the Page layouts?

A. Custom Fields

B. Sections

C. Related List

D. Custom Button

E. Validation Rule Error message

Which of the following can NOT be used to customize your Home Page?

A. Company logo (Image)

B. Dashboard Snapshot

C. Custom Links

D. Custom Formula Field

Which of the following chart types does not support Combination Chart?

A. Line

B. Horizontal Bar

C. Vertical Bar

D. Funnel Chart

E. Donut

F. Line Cumulative

Editing Records: Which of these is NOT true? I can edit fields by:

A. Clicking the "edit" button within a record detail page

B. Double clicking within a field to add or edit data

C. Selecting multiple records within a list view and editing them all at once

D. Calling Bill and making him edit my fields for me

Task Records are "to-do" lists, are date sensitive, and must be completed before they move to my Activity History.

A. True

B. False

Which three options are available when customizing a report? (Choose three.)

A. Summarize fields

B. Add a filter

C. Add a grouping

D. Add a gauge component

E. Schedule a refresh time

What are two capabilities of Customer Communities? (Choose two.)

A. Customers can view and edit contacts related to their own accounts.

B. The Customer Community and its users can be created without additional licensing.

C. Customers can log, view, edit, and close their own cases.

D. The Customer Community can be customized with corporate branding.

A manager has a new report folder called "Awesome Team Reports" to store the reports that are relevant for the team. The manager wants to let the team lead add new reports to the folder and share access to the folder with the rest of the team.

Which level of access to the folder does the team lead need in order to complete this task?

A. Editor

B. Manager

C. Administrator

D. Viewer