HP2-H08 Online Practice Questions and Answers

Which HP product for post-warranty support is available to HP customers?

A. Help Pack Services

B. Care Pack Services

C. Assistant Services

D. Service Pack Option

Which statement is true about HP thin clients?

A. They run Linux operating systems only.

B. They have no system BIOS.

C. They use an embedded operating system.

D. They have no network functionality.

What is a benefit of HP DieamColor technology?

A. It automatically locates and hides defective pixels by changing their color.

B. It allows the use of a digitizer for point-and-click display functionality.

C. It produces consistent color across digital devices and applications.

D. It adjusts the color of the display according to the external light sources.

What is the function of the HP Support Assistant?

A. to run diagnostics on a computer that will not boot

B. to reinstall an operating system to the factory default state

C. to access any and all diagnostics utilities available on a particular platform

D. to test the availability of the operating system

What is a function of High-bandwidth Digital Content Protection (HDCP)?

A. It enables you to view and store secure high-definition video and audio.

B. It provides the software to play secure high-definition content on non-HDCP compliant monitors.

C. It provides full surround sound audio and high-definition video capabilities to DVI connections.

D. It enables you to play secure high-definition content on a DVI monitor that is HDCP compliant.

Which statement is correct regarding third-party applications pre-installed on HP systems?

A. Only Microsoft applications are supported.

B. Full product support is available for a fixed period.

C. The applications are not upgradable.

D. The full application can be downloaded from HP.com.

Which HP product line is best suited for a customer who uses a manufacturing computer- aided design program?

A. HP Tablet

B. HP TouchSmart PC

C. HP Mini Notebook

D. HP Personal Workstation

Which element should be included in a report to HP?

A. a copy of the error log from the system BIOS

B. an explanation of the problem in high-level technical detail

C. the reasons for the delayed start of onsite service

D. the cause of the error and the parts replaced

Which HP tool replaces the HP Insight Diagnostics Utility?

A. Software Update Utility

B. Vision Field Diagnostics

C. Support Framework

D. Diagnostics for Windows

Which statement best describes the Trusted Platform Module (TPM)?

A. TPM is software for data encryption on HP PCs.

B. TPM is factory-configured hardware bound to a single system board.

C. TPM is a field-installable upgrade option.

D. TPM is network software downloadable from the HP website.

After a customer has replaced a hard drive, how can they restore the PC or notebook to the factory-default configuration?

A. by restoring the settings from the preinstalled operating system on the new hard drive

B. by purchasing a new operating system from Microsoft

C. by using the recovery media created during the installation process

D. by using the recover operating system option within the BIOS

What is the definition of multi-core technology?

A. a system board with more than one CPU socket

B. a single CPU that has multiple execution cores

C. a processor that runs at multiple speeds

D. a processor that has the ability to hyperthread

A customer complains that their notebook battery does not hold a charge for very long. You determine that the battery has reached the end of its useful life, even though the customer's notebook is still under warranty. What should you do?

A. Replace the battery under warranty as long as the notebook is still under warranty.

B. Tell the customer that the battery warranty does not cover battery degradation.

C. Advise the customer to purchase an HP Care Pack to cover the battery replacement.

D. Recalibrate the battery to increase the battery capacity.

Which first step does HP recommend that you take to resolve compatibility and performance issues?

A. Replace the hard drive.

B. Update HP software.

C. Update the BIOS.

D. Replace the system board.

You have been asked to install BIOS updates over the network on all HP clients to reduce the administrative burden. You are using a Microsoft management agent to send the updates. What is the appropriate file to use to update the BIOS over the network?

A. Bios cab file

B. ROMPAQ file

C. HPQflash file

D. MSConfig file