HP0-M43 Online Practice Questions and Answers

What are the three main access layers on which security can be set in Service Manager? (Select three.)

A. Application Access

B. Database Access

C. Functional Access

D. Process Access

E. Module Access

F. Code Access

G. System Access

Which debugging parameter is used to debug Web Services interfaces in Service Manager?

A. debughttp:1

B. debugjs:1

C. debugws:1

D. debugdbquery:1

What are the features of the embedded Release Control Change Calendar? (Select three.)

A. used for approvals

B. gives visibility to the ITIL's concept of a Forward Schedule of Changes (FSC)

C. is a stand-alone Change Management application

D. interacts with UCMDB

E. interacts with the Change Management application of Service Manager

F. can only be accessed via the Windows client

G. is able to check resource availability

Which capability word must be part of a user's profile to request an item for another person?

A. svcCatRequestOnBehalf

B. svcDeptRequester

C. SOAP API

D. svcCatManagerRequester

What are major improvements found in Service Manager as compared to Service Center? (Select two.)

A. improved process definition

B. compatibility with all major operating systems

C. improved integration with the HP BTO Portfolio

D. introduction of Service Catalog

E. more attractive to the small business market

What must be implemented in order to track Configuration Items (CIs) and Configuration Item Relationships (CIRs) by company ID?

A. Integration Manager

B. Web Services

C. Multi-Tenant Support

D. Single Sign On

Service Manager 9.2x provides a powerful workflow engine and application platform for automating, facilitating, and enforcing your key IT processes. What is another competitive advantage?

A. Service Manager has the broadest coverage and support of the ITIL V3 Best Practices.

B. Service Manager is the best Asset Management solution.

C. Service Manager is a plug-and-play application.

D. Service Manager is a full web-based application.

The Web Application Server belongs to which Service Manager application tier?

A. Server Tier

B. Web Tier

C. Client Tier

D. Database Tier

To perform an application upgrade from Service Manager 7.x to Service Manager 9.20, which RTE version must the server be running?

A. Service Manager 7.00

B. Service Manager 7.01

C. Service Manager 7.11

D. Service Manager 9.20

Which debugging tool is available on the Windows client only?

A. RAD debugger

B. Advanced debugger

C. JavaScript debugger

D. Mozilla Firebug

Which libraries other than the Knowledge Management library have search functionality? (Select three.)

A. Problem library

B. Change library

C. Request library

D. Incident library

E. Release library

F. Interaction library

Which Configuration Management feature defines the authorized attributes of a CI configuration?

A. CI Type

B. Managed State

C. Baseline

D. Status

Which file stores the license data?

A. SMLIC.dat

B. License.dat

C. LicFile.txt

D. SM920License.txt

How can you add an operator to an Incident Assignment Group?

A. add the Incident Assignment Group name to the Operator Profile recordadd the Incident Assignment Group name to the Operator? Profile record

B. add the associated contact name to the Change Message Group Definition record

C. add the Incident Assignment Group name to the Operator record

D. add the associated contact name to the Incident Assignment Group Definition record

What is the correct path for Service Desk 5.0 customers migrating to Service Manager 9.20?

A. SD5.0 > SM7.10 > SM9.20

B. SD5.0 > SD6.1 > SM9.20

C. SD5.0 > SD5.1 > SM9.20

D. SD5.0 > SM7.0 > SM9.20