EX0-102 Online Practice Questions and Answers

In which step of the Risk Management Discipline are risks monitored for changes in the risk's condition, consequence, probability, and impact?

A. Identify

B. Control

C. Plan and Schedule

D. Track and Report

For which Service Management Function (SMF) can detailed guidance be found in ITIL ?

A. Directory Services Administration

B. Service Desk

C. System Management

D. Workforce Management

What is the Quality Goal of the Service Role Cluster?

A. A portfolio of business-aligned IT Services

B. Mutually beneficial relationships with service and supply partners

C. Quality customer support and a service culture

D. The design of OLAs to support the Service Level Agreements

How is the MOF guidance meant to be applied?

A. across service solutions

B. per function team

C. per platform

D. per service component

Consider a change that has been performed before and is part of the operational practice of the business. What is the category of this change?

A. Minor

B. Standard

C. Major

D. Significant

Is the Manage layer part of the MOF lifecycle approach?

A. No, only the phases are part of the lifecycle approach.

B. Yes, the Lifecycle is composed of three phases and the manage layer.

Which statement of the IT service lifecycle is not correct?

A. It isolates risk to the Operate phase.

B. It addresses the design and delivery of the IT service.

C. It describes the life of an IT service.

D. It represents planning and optimizing the IT service to align with the business strategy.

Which is a correct statement about the Deliver Phase?

A. It creates an IT strategy to provide value to the business strategy.

B. It is the foundational layer for MOF.

C. It incorporates the best practices of the Microsoft Solutions Framework.

D. It has four SMFs.