C_TCRM20_72 Online Practice Questions and Answers

You are responsible for data loads of business objects, such as business partners and sales orders, from SAP ERP to SAP CRM.

Where do you apply filters to reduce the data load?

A. In the Customizing objects

B. In the administration console

C. In the BDoc Modeler

D. In the business adapter objects

When setting up data transfer of Customizing objects from SAP ERP to SAP CRM, what do you need to consider?

A. Filtering is possible. Filter criteria defined in SAP CRM will be automatically synchronized with SAP ERP.

B. Filtering is possible. Filter criteria defined in SAP CRM must be manually synchronized with SAP ERP.

C. Filtering is possible. Filter criteria defined in SAP ERP will be automatically synchronized with SAP CRM.

D. Filtering is not possible. Manual deletion of unwanted data in CRM is required after the data transfer has completed.

Which of the following statements best describes the structure of adapter objects in Customizing?

A. They always contain a maximum of two database tables.

B. They always contain exactly one database table.

C. They always contain more than two database tables.

D. They always contain one or more database tables.

Which profile is required in a business role to work with the Central Sharing Tool?

A. A specific layout profile

B. A specific function profile

C. A specific technical profile

D. A specific navigation bar profile

Which of the following describes an accurate SAP CRM user interface strategy?

Note: There are 3 correct answers to this question.

A. Administrators use the CRM WebClient UI.

B. Administrators use the SAP GUI.

C. Administrators use the People-Centric UI.

D. Advanced business users use the SAP GUI.

E. Business users use the CRM WebClient UI.

Your company runs SAP ERP and SAP CRM but does not utilize the SAP NetWeaver Portal or any other portal product.

What would you do if a SAP CRM user required access to the SAP ERP transaction "Display Bill of Material"?

A. Start the Virtual Machine Container.

B. Implement Single Sign-On certificates.

C. Use the transaction launcher.

D. Install the MapBox.

You have maintained authorization roles (PFCG roles).

To which objects can you assign these roles?

Note: There are 2 correct answers to this question.

A. Business roles

B. Organizational units

C. Users

D. Business partner

For marketing purposes, your customer plans to create target groups based on attributes hobbies, region, and sales volume.

Which data sources do you suggest to your customer for segmentation?

Note: There are 3 correct answers to this question.

A. InfoSets

B. Marketing attribute sets (from accounts)

C. Account fact sheet

D. Business Warehouse InfoCubes (SAP BW Query)

E. Interactive Reports

Your customer wants the invoicing of SAP CRM sales orders to be performed by CRM Billing. Where do you determine that billing takes place in SAP CRM and not in SAP ERP?

A. Item category of the sales transaction item

B. Transaction type of the sales transaction

C. Middleware parameter

D. Leading transaction category of the sales transaction

Which of the following statements concerning pricing in SAP CRM business transactions is true?

A. Condition types that are not included in the pricing procedure can be entered manually in a CRM transaction.

B. Each item within a sales order can use its own pricing procedure.

C. Only pricing procedures defined in SAP CRM can be used in a CRM transaction.

D. Pricing results can be transferred (copied) from a quotation or contract to a sales order.

You want to define when an action should be processed, for example, 'immediate', 'when saving', or 'using selection report'.

Which of the following can you use?

A. Start condition

B. Post Processing Framework

C. Processing time

D. Schedule condition

In Account Management in SAP CRM, number assignment is determined by which of the following objects during account creation?

A. Account classification

B. Business partner category

C. Grouping

D. Role

How can an SAP end user with the role "Sales Professional" generate a report of all the activities with the status "open"?

Note: There are 2 correct answers to this question.

A. Create a new interactive report using the application wizard.

B. Use the SAP InfoSet in the SAP GUI.

C. Use the search function for activities.

D. Create a new BI interactive dashboard with a BW query.

What tasks does an Interaction Center agent typically perform?

Note: There are 3 correct answers to this question.

A. Searches for an e-mail using the Interaction Center inbox.

B. Qualifies a lead using a survey.

C. Provides a solution to customer requests using the knowledge search.

D. Answers questions on invoice amounts using the knowledge search.

E. Runs a marketing campaign.

Which of the following are possible influencing factors used in Customizing for item category determination?

Note: There are 3 correct answers to this question.

A. Item category usage

B. Org. data profile

C. Customer/material info record

D. Transaction type

E. Item category group