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CMQ-OE Online Practice Questions and Answers

Questions 4

An important benefit of using an internal change agent versus an external change agent is to:

A. Guarantee reduction of the cycle time for quality improvement because the internal change agent already knows what needs to be done and how to do it.

B. Set more goals for improvement because the internal change agent has a greater interest in the outcome.

C. Gain greater support for change from a respected leader who under- stands the company's key business factors and the need for change.

D. Better protect the needs of all stakeholders by providing feedback to top management that is nonthreatening and more objective.

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Questions 5

The leader of a team that had formerly worked together exceptionally well has noticed several disagreements between team members since two new people joined the team two weeks ago. The leader should:

A. Meet with all team members except the new ones and try to come up with suggestions for resolving any problems.

B. Have a one-on-one discussion with each of the new members and explain how the team used to avoid arguments.

C. Ask a facilitator to attend the next few meetings to help reduce conflict.

D. Do nothing.

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Questions 6

A team is frustrated by the difficulty of the project on which they're working, and has asked the sponsor to

attend their next meeting.

The sponsor should:

A. Decline, since the team needs to own the process.

B. Attend with a clear vision of the importance of the project.

C. Try to identify resisting forces before attending the meeting.

D. Attend and communicate a sense of urgency.

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Questions 7

Which of these circumstances might reasonably prompt a reevaluation of an organization's policies and strategic objectives?

I. The retirement of the CEO

II. A merger with another company

III. Divestiture of a major division

IV.

Obsolescence of a major technology

A.

I, II, III, and IV

B.

II, III, and IV only

C.

I, II, and IV only

D.

II and III only

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Questions 8

An organization's environmental scanning process has uncovered the following:

They have an underutilized core competency.

Their research and development capability is well recognized.

Retention of their best performers is a problem.

A new technology from another country can be employed in developing a whole new product family.

What technique/tool was most likely used to categorize and analyze these and other similar data?

A. Priorities matrix

B. Process map

C. Quality function deployment

D. SWOT analysis

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Questions 9

Scenario planning is used for:

A. Deciding which continuous improvement project recommendations to implement first.

B. Determining which method of financial analysis to use.

C. Envisioning several alternative strategic viewpoints.

D. Analyzing the results of a SWOT analysis.

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Questions 10

Organizational components that not only support other internal functions but also support external stakeholders are:

A. Information technology and human resources.

B. Finance and customer service.

C. Engineering and RandD.

D. Marketing and quality.

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Questions 11

Assessing and identifying exposure to risks should:

I. Be done prior to investing in a major capital expenditure.

II. Be a continual process.

III. Be undertaken as part of the feasibility analysis prior to purchasing another business.

IV.

Include financial, physical, safety, security, health, product liability, and proprietary information risk exposures.

A.

I, III, IV only

B.

I, III only

C.

I, II, III, and IV

D.

I only

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Questions 12

As part of your preparation for a business trip to another country it would be wise to do all but one of the

following.

Which one would that be?

A. Arrange for an interpreter to be available when you meet with your business contact, unless you are fluent in the language and knowledgeable of the culture and business customs of the country.

B. Plan an elaborate visual presentation that you will make shortly after arrival, and follow that by quickly striving to reach an agreement or make the sale.

C. Resolve to keep your political views and personal beliefs to yourself even though you have strong feelings about the political climate and beliefs prevalent in the country you will visit.

D. Obtain and study information about the country before leaving for your trip.

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Questions 13

Which of the following is not a technique or practice involved in supplier logistics management?

A. Buffer inventory

B. Kanban

C. Modular assembly

D. Ship-to-stock

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Questions 14

Designing effective training approaches must take into account:

I. The organization's work system.

II. Organization needs.

III. Individual employee needs.

IV.

Training assessment criteria.

A.

I, II, and III only

B.

I, II, III, and IV

C.

I, III, and IV only

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Questions 15

Which of the following training delivery methods would be most effective in a situation with large employee populations, multiple sites needing concurrent delivery, and high turnover rates that require continuous training?

A. Learner-controlled instruction

B. Classroom instruction

C. Case studies

D. Coaching

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Questions 16

Which of the following is true?

A. Training to be delivered via an in-house intranet is likely to be more costly to develop than classroom-type training.

B. Training embedded in a transaction-processing computer program is usually ineffective as well as annoying to operators.

C. A printed training workbook serves only one purpose--documentation of textual content.

D. OJT is how an "old hand" teaches a new hire how things are done--it involves no structure or instructional standards.

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Questions 17

Considering the maturity factor, the task and relationship behaviors comprise four leadership styles. These styles are: High task; low relationship, High task; High relationship, High relationship; Low task, Low relationship; Low task. Leadership style where ideas are shared, encouragement is provided, and leader acts as a coach is:

A. High task; low relationship

B. High task; High relationship

C. High relationship; Low task

D. Low relationship; Low task

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Questions 18

A chairperson may be a leader and/or manager, depending much upon the influence he or she may have on an organization and the decision authority granted. There are many roles a manager may perform. As an organizer he/she:

A. Organizes, people, ideas and things to achieve the enterprise's objectives

B. Builds an enterprise structure that supports the strategic goals and objectives

C. Embraces the principles, morals, and norms of the society in which organization impacts

D. Imparts knowledge and teaches skills to others

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Exam Code: CMQ-OE
Exam Name: Certified Manager of Quality/Organizational Excellence Exam
Last Update: Mar 19, 2024
Questions: 353 Q&As

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