CAT-180 Online Practice Questions and Answers

Which code calls a web form?

A. Resource ID

B. Resource name

C. Resource pointer

D. Resource reference

You need to import string fields, such as organization names, into the CA Service Desk database. To do this, you will need to convert them to their internal database values. Which utility enables you to perform this task?

A. pdm_deref

B. pdm_extract

C. pdm_discimp

D. pdm_userload

In a configuration with a Remote Management Database (MDB), what is the preferred requirement for the primary CA Service Desk Server?

A. Single Processor, 2 GHz; 2 GB RAM

B. Dual Processor, 2 GHz; 4 GB RAM

C. Dual Processor, 3GHz; 8 GB RAM

D. Quad Core Processor; 8 GB RAM

The CA Service Desk Universe supports: (Choose three)

A. security maintenance

B. report server setup only

C. multiple databases and multiple languages

D. data retrieval with knowledgeof the object or database layer

E. job scheduling and linkage of delivered reports to theCA Service Desk user interface

The InfoView Navigation Panel lists folders and categories and provides options to manage them. Which statement about InfoView categories is TRUE?

A. A document can be assigned to one category only.

B. The Favorites category contains the folders you frequently access.

C. A category is not constrained by the storage location of the object.

D. Unlike folders, which can be corporate or personal, categories can be corporate only.

In which log file can you view the actions, events, and system changes that occurred during the installation of CA Service Desk r12?

A. configure.bg

B. install_mdb.log

C. pdm_migrationr12.log

D. ServiceDesk_r12_0_Installation.bg

For how many CA Service Desk components can you set function access levels?

A. Two

B. Three

C. Five

D. Eight

Which tasks does the Migration Console perform? (Choose two)

A. Identifies duplicate records on your database

B. Applies Management Database (MDB) updates

C. Verifies adaptations are in place and working as expected

D. Upgrades user scoreboard queries for role-based operations

Which utility do you use to re-index your knowledge tools?

A. pdm_kt_index

B. pdm_k_reindex

C. pdm_tool_index

D. pdm_knov;ledge_reindex

What is the preferred method for making site defined fields available to Web Intelligence reports?

A. Create a Web Screen Painter Frameset.

B. Update the CA Universe in Business Objects.

C. Add entries to the wspcol table using the Web Screen Painter.

D. Create a derived Universe in Business Objects and update the derived Universe.

When is a report instance created?

A. When you view a report

B. When a scheduled report runs successfully

C. When you select a report type for your schedule

D. When you modify an out-of-the-box (OOTB) report

What is the purpose of multiframes?

A. To build forms

B. To create tabs in CA Service Desk

C. To add Free-Standing Cells to reports

D. To customize dashboards in InfoView

Which statements about upgrading to CA Workflow are TRUE? (Choose two)

A. CA Workflow now has its own installer in CA Service Desk r12.

B. The CA Workflow IDE is installed as part of the CA Workflow Server.

C. You MUST install CA Workflow on a CA Service Desk secondary server.

D. CA Workflow uses the same ports as it did in Unicenter Service Desk r11.

Out-of-the-box (OOTB), which roles have reports populated in their report web forms? (Choose two)

A. Managers

B. Administrators

C. Level 1 Analysts

D. Level 2 Analysts

Before you upgrade to CA Service Desk rl2, as a pre-upgrade step, you should run:

A. pdm_status

B. pdm_k_reindex

C. pdm_webcache

D. SQLCheckr12UniqueIndexes.sql