BPM-001 Online Practice Questions and Answers

___________ and ___________are the two pillars of the Toyota Production System.

A. Just-In-Time

B. Just-In-Merit

C. Kaizen

D. Jidoka

Jidoka means error-free production.

A. True

B. False

Which two of the following are the Six Steps of Business Process Improvement? (Choose two.)

A. Know the Customer

B. Know the Standards

C. Know the Business

D. Access the Process

A _________________ is a performance measurement technique that focuses on joining an organization's strategies to specific measures.

A. Balanced Scorecard

B. Process Analysis Tool

C. Dashboard

D. Functional Measurement

_______________is the first step of Business Process Improvement model.

A. How to get the Customer

B. Where is the Customer

C. Know the Customer

D. Know the financial status of the Customer

What is one of the primary purposes of process modeling?

A. Verbal description of the process features

B. Visual illustration of process features to ensure better communication

C. Presentation of the process-lifecycle

D. Creation of specifications for process simulation

How does Activity Based Costing improve business processes?

A. With reduction of the overhead and allocated costs (indirect costs)

B. With minimization of cycle times

C. With static methods

D. With the analysis of cost drivers and the minimization of activities that do not create value

On what are KPI's (Key Performance Indicators) based?

A. Process costs

B. Cycle costs

C. Number of involved employees

D. Strategy and business goals