920-163 Questions and Answers

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NCSS-Contact Center Manager RIs.6.0 Technical Support: 920-163

Rating: 4.8

Vendor: Nortel

Certifications: NCSS

Exam Name: NCSS-Contact Center Manager RIs.6.0 Technical Support

Exam Code: 920-163

Total Questions: 68 Q&As

Last Updated: Jun 18, 2018

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Success Stories

Noah

  • South Africa
  • Rating: 5.0

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  • Rating: 4.5

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  • United States
  • Rating: 4.6

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  • Russian Federation
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  • United States
  • Rating: 4.3

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  • Ontario
  • Rating: 5.0

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BM

  • Michigan
  • Rating: 5.0

This dump does cover everything you need to know about the exam, but I was surprised by the difference in the knowledge covered in the exam vs what was covered in the practice exams. If you *only* studied the practice exams here, you would not be prepared to get a high score. Use the practice exams to identify weak areas of your knowledge and get up to speed in those areas. A thorough understanding of the subject of the question is often needed to choose the best answer. I noticed several questions where one answer would be correct upon an initial read of the question, but then a more correct answer would be selected upon reading the question a few times and getting an idea of what they're really asking. You've got ask yourself, what knowledge are they expecting you to prove your mastery of by with this question? I'll admit I was a little let down by the amount of studying I did for certain topics that were not touched in the exam. Just remember, the exam is different for each individual so be sure to have all of your bases covered and good luck.

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