7495X Online Practice Questions and Answers

Which two options are available to customers for integrating Social Channel with their social media platforms with Avaya Oceana? (Choose two.)

A. Google Cloud

B. AVA

C. DevConnect AP

D. Microsoft Azure

E. Digital Ocean

Which three items are required for the Chat-Bot integration with Avaya Oceana? (Choose three.)

A. Avaya Co-Browse

B. Secondary Omnichannel Datastore

C. Rackspace instance

D. Avaya Chat Servers APS

E. An additional license from Avaya

While deploying Avaya Oceana® 3.5, there is a requirement to create a provisioning cluster that can be used as a centralized component for configuring the attributes for the Avaya Oceana® solution.

Which snap-in is required for creating a provisioning cluster?

A. OmniCenterProvisioningCollector

B. GenericChannelAPI

C. CentralizedLoggingService

D. OceanaConfiguration

You are configuring the attributes under the provisioning cluster.

What is the effective value for the attribute "voice provider id" under voice configuration, which needs to match the configuration of Voice Provider in Avaya Control Manager?

A. Avaya Aura Media Server Host Name

B. Session Manager Security Module Host Name

C. Avaya Control Manager Host Name

D. Avaya Aura Communication Manager Host Name

After deploying the Avaya Oceana® Cluster1, the cluster status will be in the Deny New Service State. Which two steps must be performed to complete the Cluster1 installation? (Choose two.)

A. Change the Cluster 1 attributes to the desired values.

B. Change the Cluster 1 status to accept new service after reboot.

C. Change the Cluster1 status to deny new service after reboot.

D. Reboot is not required for Avaya Breeze Nodes from Cluster1.

E. First reboot Avaya Breeze Nodes from Cluster1.

For Omnichannel configuration in Avaya Control Manager (ACM), which IP address or FQDN and Default Port number are used?

A. Avaya Common Cluster IP or FQDN; Default Port 57772

B. Avaya Control Manager IP or FQDN; Default Port 57773

C. Omnichannel Windows Server IP or FQDN; Default Port 57772

D. OCP Cluster IP or FQDN; Default Port 57773

After successfully deploying the Email Workflow in the Engagement Designer, where can the customer confirm if the Email Workflow is installed or not?

A. In the Avaya Breeze CLI under folder /opt/Avaya

B. In the SMGR Web Administration under Avaya Breeze Services

C. In the ED Designer Console under Workflows

D. In the ED Administration Console under Workflows

Which three tasks are required for the deployment and routing of email in Avaya Oceana? (Choose three.)

A. Deploy ED Chat Flow

B. Configure email servers

C. Deploy ED Email Flow

D. Deploy the email service snap-in.

E. Provide agent with third party email inbox.

While implementing an Avaya Oceana® solution, if the customer is using Avaya System Manager as the Certificate Authority (CA), which three tasks must be performed for certificate installation? (Choose two.)

A. Install TRUST Certificate from LDAP Server on System manager and Cluster2.

B. Install Trust Certificate from LDAP Server on Avaya Communication Manager.

C. Replace the default Identity Certificates on Avaya System Manager.

D. Install SMGR RootCA on Avaya Oceana® Agent Workspaces computers.

E. Replace the default Identity Certificates on Avaya Breeze Nodes Security Modules.

When a customer calls the Oceana® Contact Center, which Communication Manager VDN performs the Adjunct Route to the Oceana® voice (CSC) via AES?

A. ADJUNCT VDN

B. ROUTING VDN

C. RONA VDN

D. INGRESS VDN

Which two items are required in Avaya Aura® for a Green Field implementation of an Avaya Oceana® solution? (Choose two.)

A. Avaya Aura® Application Enablement Services with Advanced TSAPI license

B. Front-End third party IVR or Avaya Aura® Experience Portal

C. Communication Manager with license for Elite Call center

D. Avaya Call Management System

E. Avaya Contact Recorder

What is the maximum number of concurrent active Voice Agents supported by an Avaya Oceana® solution?

A. 3500

B. 2000

C. 4500

D. 4300

Which component is responsible for integrating Oceana® Workspaces with Oceana® Core components?

A. Unified Collaboration Administration

B. Call Server Connector (CSC)

C. Unified Agent Controller (UAC)

D. Unified Collaboration Model (UCM)

Which three are multimedia capabilities of an Avaya Oceana® solution? (Choose three.)

A. Scanned Documents

B. Social Media

C. SMS

D. Co-browse

E. PSTN Voice Calls

Which three Avaya applications are required for Avaya Oceana® routed multimedia only deployments?

(Choose three.)

A. Avaya Aura® System Manager (SMGR)

B. Avaya Aura® Communication Manager (CM)

C. Application Enablement Services (AES)

D. Avaya Control Manager (ACM)

E. Avaya BreezeTM