6211 Dumps

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Avaya 6211 dumps - 100% Pass Guarantee!

Rating: 4.8

Vendor: Avaya

Certifications: Avaya Others Certifications

Exam Name: Avaya Aura Contact Center Multimedia Implementation Exam

Exam Code: 6211

Total Questions: 60 Q&As ( View Details)

Last Updated: Mar 24, 2024

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6211 Q&A's Detail

Exam Code: 6211
Total Questions: 60
Single & Multiple Choice 60

6211 Online Practice Questions and Answers

Questions 1

A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

A. It is loaded on external database.

B. It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.

C. It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.

D. It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.

Show Answer
Questions 2

During the Avaya Aura® Contact Center Agent Desktop installation the CCT Log Level was set to Off. Which page allows you to change the CCT Log Level settings if a configuration mistake was made during installation?

A. Agent Desktop Configuration, General Settings, Advanced Settings

B. Agent Desktop Configuration, General Settings

C. Agent Desktop Configuration, User Settings

D. Agent Desktop Configuration, Resources

Show Answer
Questions 3

Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

A. It is used to administer Avaya Aura® Agent Desktop (AAAD) and to monitor Agent performance using a browser-based interface.

B. It helps with implementing CTI for installed and browser-based client integrations.

C. It provides administrative and management capabilities for CCMM resources.

D. It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.

Show Answer
Questions 4

After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)

A. Configuration Reports

B. Call-by-Call Reports

C. Multimedia Reports

D. Agent Performance Reports

E. Outbound Reports

F. Contact Summary Reports

Show Answer
Questions 5

Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad

option access?

A. Configuration

B. Access and Partition Management

C. Contact Center Management

D. Multimedia

Show Answer More Questions

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