500-450 Online Practice Questions and Answers

Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?

A. agent device, network VRU, ringtone, error

B. ICM dialed number, network VRU, ring back, error

C. agent device, CUCM VRU, ringtone, survivability

D. ICM dialed number plan, network VRU, ringtone, error

E. agent device, network VRU, ringtone, survivability

Using queuing at the edge with SigDigits, which option describes what "param sigdigits 3" on the bootstrap service accomplishes?

A. Prefix three digits to the dialed number at the end.

B. Suffix three digits to dialed number.

C. Truncate three digits from dialed number.

D. Consider only the first three digits from the dial number.

Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)

A. ICM Organizational Unit

B. ICM facility

C. ICM User Group policy

D. ICM Security policy

E. ICM instance

F. ICM agent users

Which tool can be used to monitor Cisco Unified Communications Manager statistics?

A. Real-Time Monitoring Tool

B. Operations Console

C. Performance Monitor

D. Cisco Unified Contact Center Domain Manager

Which option lists the minimum extended call variables that are needed for Cisco Unified Customer Voice Portal Agent Greetings?

A. user.ToExtVXML, user. app_media_lib, user.input_type

B. user.microapp.ToExtVXML, user.microapp.app_media_lib, user.microapp.input_type

C. user.microapp.FromExtVXML, user.microapp.app_media_lib, user.microapp.input_type

D. user.microapp.ToExtVXML, user.microapp.app.media_Server, user.microapp.locale

E. user.microapp.FromExtVXML, user.microapp.app.media_Server, user.microapp.input_type

In the Cisco UCCE solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?

A. Configure media routing peripheral, dialer. Install media routing peripheral gateway dialer, dialer.

B. Configure dialer, port map, media routing peripheral gateway. Install dialer, media routing peripheral gateway.

C. Install media routing peripheral gateway, dialer. Configure media routing peripheral gateway, dialer.

D. Install dialer, media routing peripheral gateway. Configure dialer, port map, media routing peripheral gateway.

Which three items does the Cisco Finesse administrative application allow administrators to configure? (Choose three.)

A. upload third-party gadgets

B. wrap-up reasons and phonebooks

C. call variable and ECC variable layout

D. ready and login reason codes

E. workflows and workflow actions

F. connections to third-party gadget server and the Administration and Data server database

Refer to the exhibit.

In Cisco UCCE Outbound Option when configuring transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)

A. Go to Script node

B. Send to VRU node

C. Queue to Skill Group node

D. Translation Route to VRU node

E. Route Select node

Which Cisco Finesse CLI command provides the license MAC address?

A. show network detail

B. show net details

C. show net status

D. show network status

E. show status

Which batch script can be used to view VXML application states and port count for a Cisco CVP VXML server?

A. getVersions.bat

B. displayApp.bat

C. updateApp.bat

D. status.bat

Which Cisco UCCE Admin tool provides a live stream or errors as they are reported by the router?

A. Diagnostic Framework Portico

B. RTTest

C. Script Editor

D. Router Log Viewer

Which three rules apply when configuring agent teams? (Choose three.)

A. An agent team can have multiple primary supervisors but can only be a member of one teams.

B. All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.

C. An agent can be a member of only one agent team.

D. An agent team can have only one primary supervisor.

E. An agent team can have only one primary supervisor but can be a member of multiple teams.

F. An agent team can have multiple primary supervisors.

Which two methods ensure that Cisco UCCE route requests that experience unexpected scripting conditions are counted as default –routed rather than errors in call type reports? (Choose two.)

A. Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.

B. Use script end node instead of release call.

C. Configure default labels for each skill group.

D. In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.

E. Configure default labels for each dialed number.

Which option describe the steps to configure a non-global Not Ready code for a team using Cisco UCCE solution with Cisco Finesse?

A. Configure team, add Not Ready reason code in Cisco Finesse, and the reason code to that team.

B. Configure team, add Not Ready reason code in Cisco Finesse (uncheck “Global?” check box), and reason code to team.

C. Configure team, add Not Ready reason code in Cisco Finesse (uncheck “Global?” check box), and the reason code to that team.

D. Configure team, add Not Ready reason code in UCCE, add reason code to team in Cisco Finesse.

Which statement about when you deploy Cisco UCCE on Cisco UCS C-Series Tested Reference Configuration (TRC) Servers assuming the UCCE VM coresidency rules are met?

A. You must check/calculate if you have enough IOPS as specified on UCCE docwiki VMs storage requirements.

B. You do not need to check/calculate if you have enough IOPS as specified on UCCE docwiki VMs storage requirements since TRC is pre-tested with known VM storage requirements.

C. You can add SAN external storage in addition to local disks on the UCS C-Series TRCs to meet UCCE VMs IOPS requirements.

D. You can enable Thin Provisioned vDisks to have more disk space on order to meet UCCE VMs IOPS requirements.