500-443 Online Practice Questions and Answers

Which protocol is used by UCCE/PCCE to communicate with CUCM?

A. H323

B. TAPI

C. JTAPI

D. SIP

What are two descriptions for JNDI? (Choose two.)

A. a method for querying and updating data in a database

B. designed to be independent of any specific directory service implementation so a variety of directories can be accessed

C. a script that provides call routing

D. an API that defines how a client may access a database

E. an API that provides naming and directory functionality to applications

What is the first step for CCE to dynamically allocate a label?

A. The WB engine service should be in Service.

B. The Dialer should be configured.

C. An agent needs to log in.

D. CVP Call service needs to be restarted.

What are two usages for Call Studio Database lookup? (Choose two.)

A. Account Type

B. Play media

C. Get Digit

D. Claim Number

E. Dialtone

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR What does CVP do next?

A. It delivers this String via SIP invite to the Virtual Voice Browser.

B. It defers this string via HTTPS to the Virtual Voice Browser.

C. It delivers this string via HTTP to the Virtual Voice Browser.

D. It does not deliver this information to vvb.

What are the two required parameters to increase the default logout timer in Mobile Agent nailed connection mode in CUCM? (Choose two.)

A. Enable the timer entirely.

B. Increase the Maximum Call Duration Timer setting.

C. Disable the timer entirely.

D. Increase the agent logout setting.

E. Enable the timer partially.

Which two files are used to deploy Finesse custom gadgets? (Choose two.)

A. Python

B. CSS

C. JSON

D. JavaScript

E. C++

ABC customer needs to have an External configure bridge for Mobile Agent agent greetings with an Average greeting time of 10 secs and a Mobile Agent call rate of 8 secs. What is the required number of conference bridge resources?

A. 2

B. 18

C. 80

D. 100

How is Mobile Agent implemented?

A. Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.

B. Remote CTI Port DN is used by the agent at login and is where callers are routed when this agent is selected.

C. Both RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.

D. Local CTI Port is good enough for logged-in Mobile Agent and full functionality.

What are two mandatory configurations for Mobile Agent to function? (Choose two.)

A. MTP resource is not a mandatory requirement for SIP trunk, TDM, and CVP Solutions.

B. LCP DNS as a Route pattern should be created with the destination as CUCM in PCCE SPOG.

C. LCP DNS as a Route pattern should be created with the destination as CUCM in PCCE SPOG.

D. Only the LCP port needs to be associated with JTAPI.

E. Both LCP and RCP ports need to be associated with JTAPI.

What are two operations supported by the Agent Bulk Import Tool? (Choose two.)

A. Update

B. Create

C. Add

D. Subtract

E. Replace

Which ICM component delivers Route request to ICM Central Controller?

A. VVB

B. AW/HDS/DDS

C. CUIC

D. IVR/VRU PG

What are two descriptions for the CUIC database? (Choose two.)

A. A Voice Operating System (VOS) installs a MySQL database as part of the base platform installation.

B. The CUIC runs its own MySQL database storing users, roles, permissions, and report templates.

C. Database purge schedule can be controlled or changed through the command-line interface.

D. The CUIC database sets up the enterprise replication among all participating nodes.

E. Data in the CUIC database is replicated every 10 seconds to sync up all participating nodes' changes.

What are two descriptions of permissions for a CUIC user or administrator? (Choose two.)

A. The initial and default super user is the System Application User who is configured during installation has permission to do everything, including creating additional super users.

B. After new super users are added to the Administration console, the super user initially created during installation can be deleted.

C. Any user assigned to the System Application User can access the administration console.

D. All of the administrative tasks of the Cisco Unified Intelligence Center solution can be administered from within OAMP.

E. The super users can manage the CUIC system like Cluster Configuration, Control Center, and Tools from any server nodes.

What are two CUIC stock reports that are able to be downloaded from Cisco.com? (Choose two.)

A. CCE_AF_Historical

B. CCE_License

C. CCE_TR_License

D. CCE_AR_Historical

E. CCE_TF_Historical