500-052 Online Practice Questions and Answers

What is the maximum number of agents that can be supported by Cisco Unified Contact Center Express when deployed with Cisco Unified Communications Manager?

A. 50

B. 150

C. 300

D. 400

A preview outbound dialer uses which source and destination resources?

A. a CTI port to the customer

B. the ACD line of the agent to the customer

C. the personal line of the agent to the customer

D. a CTI port to the agent, then redirected to the customer

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

A. Control Center on Cisco Unified Contact Center Express Serviceability

B. System page on Cisco Unified Contact Center Express Administration

C. Cisco Desktop Administrator

D. Cisco Unified Communications Operating System Administration

Which criterion can be used to control supervisor workflows?

A. length of time an agent is in the NotReady state

B. number of agents logged in

C. number of calls abandoned

D. duration of oldest call in queue

Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)

A. CallSubflow step

B. On Exception Goto step

C. Trigger Application step

D. Connect step

E. Cache Document

Which interface is used to configure debug parameters for log files?

A. Datastore Control Center

B. trace configuration

C. system parameters

D. Control Center

The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)

A. Plot and view performance data.

B. Monitor the replication status of historical data store.

C. Monitor the Cisco Unified CCX CTI port status and take corrective action.

D. Download log files from Cisco Unified CCX nodes.

E. Check the number of active calls in the Cisco Unified CCX system.

F. Monitor the WAN link status.

Historical reports can be generated using which two Cisco Unified CCX tools? (Choose two.)

A. Historical Reports Data Store

B. Historical Reporting Client

C. Cisco Unified Intelligence Center

D. Cisco Supervisor Desktop

In Cisco Unified CCX Administration, what is created on the Communications Manager when you add a Cisco Unified Communications Manager Telephony group?

A. CTI Ports

B. CTI Route Point

C. Cisco Unified CCX Call Control Group

D. Cisco Unified Communications Manager Call Control Group

Select a statement about the Call Subflow step that is not true.

A. A subflow can access all variables in the calling script.

B. When the Call Subflow step executes, you can transfer values of variables from the calling flow to the subflow.

C. After the Call Subflow step executes, you can transfer values of variables from the subflow to the calling flow.

D. The same subflow can be invoked from different scripts.

Which step can be used to trap runtime script errors and recover gracefully?

A. Set

B. Call Subflow

C. On Exception Goto

D. Get Reporting Statistic

Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.)

A. chat with an SME

B. send an email to an SME

C. send enterprise data to an SME

D. transfer a call to an SME

E. start a Cisco WebEx session with an SME

Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)

A. Write Document

B. Place Call

C. Send HTTP Response

D. Cache Document

E. Create URL Document

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

A. the system page on Cisco Unified Contact Center Express Administration

B. Cisco Desktop Administration

C. Control Center on Cisco Unified Contact Center Express Service ability

D. Cisco Unified Communications Operating System Administration

What is the maximum number of contacts that Cisco Finesse supports in a phone book?

A. 2000

B. 1500

C. 500

D. 300