3312 Online Practice Questions and Answers

A supervisor with Avaya Aura Contact Center (AACC) would like to create a custom Application Display. The data fields available fall into three categories: cumulative, fixed, and instantaneous.

What is an example of a fixed data field?

A. Service Level Threshold

B. Average Answered Delay

C. Application Name

D. Calls Waiting

A customer with Avaya Aura Contact Center (AACC) has a list of holidays that change on a yearly basis. The holidays are defined as variables in a specific variable list. This list of variables is referenced on multiple applications. Once a year, an administrator updates the list with new holiday dates, which results in the applications recognizing the new dates.

Which category and type of variable will the administer modify in the variable table to accomplish this?

A. the global variable of the type Date

B. the call variable of the type Date

C. the wild call variable of the type Integer

D. a global or call variable of the type String

You must configure Avaya Aura Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent, but do not get answered by that agent.

Which AACC configuration option is used to accomplish this task?

A. Formulas

B. Call Presentation Classes

C. Global Settings

D. Threshold Classes

A customer with Avaya Aura Contact Center (AACC) will use the Contact Router for all calls entering the system. What is one function of the Contact Router?

A. It can link intrinsics to applications.

B. It can link agents to applications.

C. It can link skillsets to applications.

D. It can link Control Directory Numbers (CDN) to applications.

Given the following namespace: mycustomer.com | en_us | ad_hoc_messages | music_on_hold | out_of_hours To enable in-queue announcements to be played, into which content group would the prompts be uploaded?

A. out_of_hours

B. music_on_hold

C. ad_hoc_messages

D. en_us

When using the Configuration Tool, which user can upload or download data to and from the Contact Center Manager Server?

A. SYSMON

B. IUSR_SWC

C. iceAdmin

D. Administrator

A customer with Avaya Aura Contact Center wants to create a script In the Local View. Which three statements are true regarding the Local View? (Choose three.)

A. The Local View can be populated with Contact Center View data.

B. Application Manager Data added to the Local View is automatically updated in the Contact Center View.

C. The Local View can be launched as a stand-alone option from an executable on a user's machine.

D. By default, when the Local View is initially opened it includes the same data as the Contact Center View.

E. New applications created In the Local View may be added to the Contact Center View using the Synchronization View.

A supervisor with Administrator user privileges wants to be able to manage voice prompts and music on the Avaya Aura Media Server (AAMS). Through which Launchpad item can this be accomplished?

A. Call Recording and Quality Monitoring

B. Prompt Management

C. Configuration

D. Access and Partition Management