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3308 Online Practice Questions and Answers

Questions 4

You are in the process of creating a new supervisor on the Framework server. You have created the user profile, but when you try and assign access rights, the "Edit Access Rights" button is greyed out.

What is causing this problem?

A. You have not created a valid profile.

B. You have not created the user name and password.

C. You have not created the profile as a supervisor.

D. You have not assigned a user to a group.

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Questions 5

You cannot find a contact under interactions that was recently recorded. You have confirmed the recording exists on the Avaya Contact Recorder (ACR).

What is causing this problem?

A. Your search parameters are too wide.

B. Your search parameters are include other agents as well.

C. You have to wait for at least an hour before doing the search.

D. You have not selected the Near Real-Time contact search option.

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Questions 6

Which three types of reports are included with Quality Monitoring (QM)? (Choose three.)

A. usage reports

B. activity reports

C. calibration reports

D. historical reports

E. screen reports

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Questions 7

Which tool can be used for migrating evaluations from Quality Monitoring (QM) R11.0 to QM R12.0?

A. User Migration Tool (UMT)

B. Custom Data Migration Mapper (CDMM)

C. Quality Monitoring R7.x Migration Tool

D. Data Import Tool

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Questions 8

You are planning to install Avaya Contact Recorder (ACR) on a customer site that is using an Avaya Communication Server 1000 as a PBX.

Which two devices should be reachable by the ACRand (Choose two.)

A. Avaya Contact Center Manager Server (CCMS)

B. Avaya Communication Server 1000 Call Server

C. Avaya IP Telephones

D. Avaya Communication Server 1000 Gateway

E. Avaya Media Application Server

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Questions 9

You are planning to install Avaya Contact Recorder (ACR) on a customer site that is using an Avaya Communication Manager as a PBX.

Which two devices should be reachable by the ACR? (Choose two.)

A. Avaya Session Manager

B. Avaya Application Enablement Server

C. Avaya IP Telephones

D. Avaya Communication Manager Gateway

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Questions 10

Which user details must be specified under the CCT username and CCT password options of the Avaya Aura® Contact Center Interface?

A. CallRecordUser and its password

B. any domain user and password

C. a domain CCT username and password

D. any local Windows username and password

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Questions 11

Which process allows the Avaya Workforce Optimization (WFO) Enterprise Manager to communicate updates to the Avaya Contact Recorder (ACR)?

A. dedicated network connection

B. LoggerServer service

C. Enterprise Manager Agent (EMA)

D. MDL database

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Exam Code: 3308
Exam Name: Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam
Last Update: Mar 25, 2024
Questions: 65 Q&As

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