220-1002 Online Practice Questions and Answers

A SOHO customer has recently experienced a major hurricane. The customer has no backups and has lost all data and hardware associated with the company. The customer calls a contractor to assist in the rebuilding process and needs suggestions on the best way to prevent this from happening again. Which of the following recommendations should the contractor give to the customer? (Select two.)

A. Backup testing

B. Cloud storage

C. Local storage backups

D. Data recovery

E. Hot site

F. Waterproof devices

A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The user states the computer has only 1GB of RAM and 16GB of hard drive space with a 1,7GHz processor.

Which of the following OSs should the technician recommended to ensure the BEST performance on this computer?

A. Windows 7

B. Windows 8

C. Windows 8.1

D. Windows 10

A company has just experienced a data breach that affected all mobile devices. Which of the following would BEST secure access to users' mobile devices? (Select TWO).

A. Full device encryption

B. Remote backup application

C. SSO authentication

D. Device profiles update

E. OS security updates

F. Biometric authentication

A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server. Which of the following Control Panel utilities should the technician use to configure the setting?

A. Internet Options ?Advanced

B. Internet Options ?Connections

C. Internet Options ?Security

D. Internet Options ?Content

E. Internet Options ?Privacy

A technician needs to manage a Linux workstation remotely. This workstation contains highly sensitive data, and therefore, it must be accessed in the most secure method possible Which of the following technologies should the technician use to manage this system?

A. Telnet

B. HTTPS

C. SSH

D. RDP

E. SFTP

Which of the following is protected data that can be found in a medical record?

A. PII

B. PHI

C. PCI

D. SPI

Which of the following are typically too dangerous to be disassembled by an in-house technician? (Choose two.)

A. LCD monitor

B. Power supply

C. Laptop screen

D. CRT monitor

E. Motherboard

F. Tablet

After a virus outbreak due to USB usage, a technician must deny users access to removable hard drives via USB ports as soon as possible. The technician has been asked to avoid interrupting any users Which of the following is the BEST way for the technician to perform this security feature?

A. Push a group policy.

B. Assign a local security policy.

C. Create a network login script.

D. Update the AUP

A help desk technician receives a call from a user who is experiencing a recurring issue. The user complains and demands an immediate, permanent resolution.

Which of the following actions should the technician take NEXT?

A. Review all existing case notes from previous calls and restate the issue.

B. Apologize for the inconvenience and then escalate the call to a supervisor.

C. Ask the user to walk through each step taken that created the issue.

D. Establish a theory of probable cause based on what the user reported.

Joe, a user, did not receive emails over the weekend like he usually does. Productivity software is functioning properly. Joe never powers off his computer and typically leaves all applications open. No other users are reporting email issues.

Which of the following is MOST likely the cause of the issue?

A. There is an OS update failure.

B. Out-of-office is turned on.

C. There is an Internet connectivity issue.

D. SMTP services are not running.

A Microsoft application will not open when a user clicks on it. Instead, the following error message pops up: This application has crashed. Would you like to send an error report to Microsoft? Which of the following should the user try FIRST to resolve this issue?

A. Open the application with administrative privileges.

B. Open a run command and then type the application name.

C. Reboot the computer into safe mode and try to open the program.

D. Uninstall the program after saving any associated data and reinstall the program.

Several users of a shared computer report that Windows often indicates an improper shutdown was experienced upon power on. Which of the following would be the BEST course of action to determine which user is responsible for causing the issue?

A. Review the System Log

B. Check msconfig utility

C. Checkboot. ini

D. Review the ntuser.dat file

Several users in an office need to attend training. The training video will be played on a projector, but each user will need access to a lab server to follow along. The administrator needs to configure the proper permissions for each user, as

well as the appropriate applications.

Which of the following remote access technologies should the administrator configure for the training?

A. Telnet

B. Virtual network

C. Remote desktop

D. Video conferencing software

The computer was booting normally yesterday, but in the morning a message appears stating "Operating System Not Found". This can be caused by which of the following? (Select TWO).

A. Bad memory module

B. Bad USB controller

C. Bad hard drive

D. Bad IDE or SATA controller

E. Bad CPU

A technician is called into an office where multiple users are reporting duplicate IP address errors. Upon arrival, the technician skims notes from the previous technician who serviced the office and finds that DHCP functionality was disabled on the internal router. Which of the following explanations is MOST likely the issue?

A. The previous technician turned off DHCP to free up resources for QoS functionality.

B. The previous technician decided to use DNS instead of DHCP for handling IP addresses.

C. The previous technician moved the office to a mismanaged static IP address setup.

D. The previous technician did not setup DHCP reservations properly and therefore the router is giving multiple users the same IP.