220-1001 Online Practice Questions and Answers

A printer stops working in the billing department and cannot be repaired. A new printer has been ordered and a technician is tasked with allowing other users to print to the billing manager's printer until the new printer arrives. The manager's printer is currently used via USB connection, and there are no network jacks available for use.

Which of the following is the BEST way for the technician to allow access to the printer?

A. Create a share on the manager's computer and give the users rights to the share.

B. Install the printer on the users' desktops and point it to the IP address of the manager's computer.

C. Purchase a wireless printer so the users can access the printer via network.

D. Provide flash drives to the users so they can transfer data to the manager's computer for printing.

Which of the following IEEE 802.11 standards includes the use of MIMO technology?

A. 802.11a

B. 80211b

C. 802. 11gt

D. 802. 11n

A user having difficulty using a personal all-in-one printer. When the user scans a single- page document in flatbed mode, the scan appears correctly: however, when using the printer's document feeder, the scan has a vertical line going across the page. Which of the following should a technician perform FIRST to resolve this issue?

A. Replace The printer's ADF

B. Install a pickup roller replacement kit.

C. Clean the separation pad.

D. Use a microfiber cloth to clean the glass.

A user calls the help desk stating a laptop is performing slowly and the hard drive activity lights are blinking continuously. A technician checks for enough hard drive space, disables antivirus and indexing services, and runs a full-system diagnostics check, which returns no failure. Which of the following should the technician do NEXT?

A. Install a new hard drive

B. Check for hard-drive firmware updates

C. Replace the hard drive with a solid state drive

D. Configure the laptop in high-performance mode

E. Change the boot order in the system BIOS

Which of the following can be used to extend a wired network using an adapter and electrical outlet?

A. Layer 3 switch

B. Patch panel

C. Ethernet over power

D. Repeater

An office worker requests dual-screen capability with a laptop. Which of the following peripherals is required to fulfill this request?

A. Docking station

B. HD webcam

C. KVM switch

D. USB hub

A user powers on a laptop and receives a message that it is under power. Which of the following should the user check FIRST?

A. The surge protector

B. The power cord

C. The power adapter

D. The power cable length

A user states the department laser printer continues to display a paper jam error message despite the jam being cleared. Which of the following should a technician do to troubleshoot this problem?

A. Check the paper path for blocked sensors

B. Replace the duplex assembly

C. Run the printer's internal diagnostics

D. Verify the pickup rollers are in working order

A technician is installing VoIP phones. Which of the following extra cables would the technician MOST likely bring to the site to complete the connections?

A. RJ45 terminated cables

B. SATA terminated cables

C. BNC terminated cables

D. RG-59 terminated cables

Which of the following cloud computing concepts is used when a company requires its cloud infrastructure to grow with its business?

A. PaaS

B. Application streaming

C. Rapid elasticity

D. SaaS

A technician needs to secure and optimize traffic on a local network by separating client workstations from web servers. The technician only has administrative permissions on the Layer 2 switch to which all of the devices are connected. Which of the following should the technician complete to accomplish this goal?

A. Create a separate DHCP scope for the web servers.

B. Implement an ACL on the switch.

C. Place the web servers in a DMZ.

D. Configure the web servers in a separate VLAN.

E. Set up the web servers on a different domain.

A technician is conguring a new IAN for a client. The technician deploys a DHCP sewer with the following settings

Alter the technician adds clients to the LAN, none of them can contact the Internet which of the following is the MOST likely cause of this issue?

A. The DNS sewer needs to be within the same LAN as the clients for it to function

B. A WINS sewer should not be used when DNS is needed.

C. The gateway address is not reachable from the LAN.

D. The IP address range is not usable with that subnet mask.

A user in a multitenant office building is having issues connecting to company printers and shares but is able to connect to the Internet via Wi-Fi. Which of the following should a technician do FIRST when troubleshooting this issue?

A. Check which SSID is in use.

B. Test the connections with an Ethernet cable.

C. Install all OS updates.

D. Update the wireless NIC drivers.

A company decides to use cloud computing to support IT. The solution will be owned and supported by the company without the need for a third party. Which of the following BEST describes the cloud solution the company will use?

A. Private

B. Public

C. Community

D. Hybrid

A technician is troubleshooting a mobile device in which the touch screen is broken and is no longer responsive to touch. The technician has determined that the touch screen needs to be replaced, which requires the entire device to be disassembled. Which of the following procedures should the technician adhere to when removing components? (Select TWO.)

A. Place the components in a Faraday bag

B. Utilize a stove to heat and loosen up to glue.

C. Document and label screw locations.

D. Wear protective goggles and gloves.

E. Maintain documentation for chain of custody.

F. Contact the hardware manufacturer for support.