1Z0-325 Dumps

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Oracle 1Z0-325 dumps - 100% Pass Guarantee!

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Vendor: Oracle

Certifications: Oracle Cloud

Exam Name: Oracle RightNow Cloud Service 2016 Implementation Essentials

Exam Code: 1Z0-325

Total Questions: 86 Q&As

Last Updated: Apr 14, 2024

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1Z0-325 Q&A's Detail

Exam Code: 1Z0-325
Total Questions: 86

1Z0-325 Online Practice Questions and Answers

Questions 1

Your customer is using standard statuses, status types, and the standard agent "My Inbox" report.

Which two incident status types will show up in the agent's "My Inbox" report? (Choose two.)

A. Solved

B. Unresolved

C. Waiting

D. Updated

Show Answer
Questions 2

Select two statements that describe reasons why you would link products to categories. (Choose two.)

A. It simplifies reporting on answers and incidents products and categories.

B. It allows filtered product and category lists when creating answers.

C. It allows filtering of category, based on the product selected on customer portal pages.

D. It allows filtering of category, based on the product selected on incident workspaces.

Show Answer
Questions 3

Which three actions must be performed to be able to configure Social Monitor? (Choose three.)

A. Set up a Social Monitor search schedule.

B. Add or update a list of favorites.

C. Add or update staff accounts to use profiles that include Social Monitor permissions.

D. Add or update profiles to include permission to add Themes and Clustering.

E. Add or update profiles to include Social Monitor permissions.

F. Add or update navigation sets to include the Social Monitor navigation button and component.

Show Answer
Questions 4

When an incident is opened, your customer would like to have different incident workspaces open based on the six products that can be selected when an incident is submitted from the Ask A Question customer portal page.

When designing the workflow used to complete this requirement, which three elements are necessary? (Choose three.)

A. Decision

B. Load

C. Entry Point

D. Set Fields

E. Workspace

Show Answer
Questions 5

Your customer has a complex workspace that has 60+ tabs, 100+ data fields, and over 200+ rules that are fired based on agent actions for their different business functions.

Your customer has told you that their workspace is painfully slow and the call center agents cannot do their work.

The customer would like to keep using a single profile for all their agents to simplify administration.

You have condensed many of the rules in the workspace into named events to try and speed things up, but on the call center agents' workstations it's still too slow.

Which three options will speed up the agents' workspace? (Choose three.)

A. create workspace rules to hide unused tabs when the workspace loads

B. utilize a single workspace per business function and assign it to the profile

C. reduce the number of data fields on the workspace

D. utilize workflow to split the workspace into more than one

E. reduce the number of tabs that need to be rendered

Show Answer More Questions

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