1Z0-325 Dumps

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Oracle 1Z0-325 dumps - 100% Pass Guarantee!

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Vendor: Oracle

Certifications: Oracle Cloud

Exam Name: Oracle RightNow Cloud Service 2016 Implementation Essentials

Exam Code: 1Z0-325

Total Questions: 86 Q&As

Last Updated: Feb 15, 2024

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1Z0-325 Online Practice Questions and Answers

Questions 1

Your customer wants you to create a "Team Member" custom object that will allow more than one agent to be assigned to a given incident and they want the agents to have an inbox report that shows both the incidents they are the Primary agent and the incidents they are a Team Member.

From the following list, which report table structure is necessary?

A. from the Incidents Table, an Inner Join to the (Assigned) Accounts table, and an Outer Join to the Team Member table

B. from the Incidents Table, an Inner Join to the (Assigned) Accounts table, and an Inner Join to the Team Member table

C. from the Incidents Table, an Outer Join to the (Assigned) Accounts table, and an Outer Join to the Team Member table

D. from the Incidents Table, an Outer Join to the (Assigned) Accounts table, and an Inner Join to the Team Member table

Show Answer
Questions 2

Your customer was reviewing published answers in their knowledgebase.

They noticed that several of the answers had irrelevant answers listed in the "Answers others found

helpful" section of the answer detail page.

What step is required to eliminate the individual irrelevant answers?

A. Block the irrelevant answers from Learned Links.

B. Remove the related answers widget from the Customer Portal page.

C. Remove the irrelevant answers from manually related answers.

D. Delete the irrelevant answers from Sibling Answers.

Show Answer
Questions 3

You are updating the "Salesman" profile in a site where a new custom object has been created called CO.Salesman.

Your customer has requested their salesmen update records in this Custom Object from the agent desktop.

What two settings in the "Salesman" profile have to be updated to allow them this access? (Choose two.)

A. Update the workspace for Opportunities.

B. Add a workspace for the Salesman Custom Object.

C. Add a custom report display Custom Object details.

D. Custom Objects Tab: Select the Read check box for Package Name "CO" and Object Name "Salesman".

E. Contacts Tab: Select the Edit check box for Sales.

F. Custom Objects Tab: Select the Update check box for Package Name "CO" and Object Name "Salesman".

G. Sales Tab: Select the Edit check box for Opportunities.

Show Answer
Questions 4

In a Customer Portal design session, the customer explains to you that they have multiple brands, and that they have multiple websites to reflect these brands.

After reviewing the sites with the customer, you notice that each of the sites contain the same layout and content, but have different colors and branding, such as logos.

Which option allows for a consistent layout and dynamic branding?

A. Use a single template across all Customer Portal pages, and implement themes dynamically.

B. Do not use a theme, and implement templates dynamically.

C. Do not use a template, and implement themes dynamically.

D. Use a single theme across all Customer Portal pages, and implement templates dynamically.

Show Answer
Questions 5

Your customer has asked you to create a report that will need to be sent to the executive management.

None of the recipients of this report has access to the system, and the same monthly report should be

delivered to all recipients.

The management team frequently changes and your customer does not want to alter the report schedule

after configuration.

After creating the report what two additional steps need to be taken? (Choose two.)

A. Update the permissions for the report to include the executive team.

B. Create a dashboard for the report.

C. Create and add the distribution list to the schedule.

D. Set up staff accounts for the executive team.

E. Send a notification to the executive team that the report is available.

F. Create a schedule record for the report.

Show Answer More Questions

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