1Z0-325 Questions and Answers

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Oracle RightNow Cloud Service 2016 Implementation Essentials: 1Z0-325

Rating: 4.5

Vendor: Oracle

Certifications: Oracle Cloud

Exam Name: Oracle RightNow Cloud Service 2016 Implementation Essentials

Exam Code: 1Z0-325

Total Questions: 86 Q&As

Last Updated: Nov 24, 2022

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Oracle 1Z0-325 Last Month Results

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High Score Rate in Actual Oracle Exams
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Same Questions from the Latest Real Exam

1Z0-325 Online Practice Questions and Answers

Questions 1

Select two statements that describe reasons why you would link products to categories. (Choose two.)

A. It simplifies reporting on answers and incidents products and categories.

B. It allows filtered product and category lists when creating answers.

C. It allows filtering of category, based on the product selected on customer portal pages.

D. It allows filtering of category, based on the product selected on incident workspaces.

Show Answer
Questions 2

Your client decides not to use Groups when setting up staff accounts.

You are positive that groups should be set up. Therefore, you need to explain the advantages to your client.

Select two advantages of setting up groups. (Choose two.)

A. routing incidents to groups with business rules

B. assigning incident queues to a Group

C. displaying group performance with analytics reports

D. deactivating staff groups

Show Answer
Questions 3

They interact with their customers through the customer portal, chat, and email. Some of the responses can be automated, so you set these responses as standard text.

Which three standard text types can you use? (Choose three.)

A. Category Text

B. Chat URL

C. Incident Text

D. Chat Text

E. Product Text

F. Answer Text

G. Rule Text

H. End User Text

Show Answer More Questions

Success Stories

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