1Z0-325 Questions and Answers

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Oracle 1Z0-325 dumps - 100% Pass Guarantee!

Rating: 4.5

Vendor: Oracle

Certifications: Oracle Cloud

Exam Name: Oracle RightNow Cloud Service 2016 Implementation Essentials

Exam Code: 1Z0-325

Total Questions: 86 Q&As

Last Updated: Sep 22, 2023

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Oracle 1Z0-325 Last Month Results

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Same Questions from the Latest Real Exam

1Z0-325 Online Practice Questions and Answers

Questions 1

Select two statements that describe reasons why you would link products to categories. (Choose two.)

A. It simplifies reporting on answers and incidents products and categories.

B. It allows filtered product and category lists when creating answers.

C. It allows filtering of category, based on the product selected on customer portal pages.

D. It allows filtering of category, based on the product selected on incident workspaces.

Show Answer
Questions 2

Your customer has single Service Level Agreement and applies the Service Level Agreement called Reseller when a contact is a reseller of their services.

These end customers often have their own ticketing system, and in order to capture the reseller's ticket number, the customer has requested that their Ask page be updated to include an External Ticket Number custom field only when the logged in contact has a Service Level Agreement that only a reseller would have.

Which two widgets or tags are used to complete your customer's request? (Choose two.)

A. Use the "FormInput" widget.

B. Use the "Conditional" tag with an "sla" attribute.

C. Use the "FormInputCustom" widget.

D. Use the "FormSubmit" widget.

E. Use the "Field" tag with the "name" attribute.

Show Answer
Questions 3

You have been asked to configure an automatic email response to new incidents.

The email should be sent whenever an Incident is submitted with a category of "credit" and it should send

a personalized credit letter to the customer.

Identify three items that are needed to support this requirement. (Choose three.)

A. Send Receipt Email.

B. Append Response Template to Notes Field.

C. Send Email Response to Sender.

D. Create a credit letter in Standard Text that uses variables for name and address.

E. Escalate to Level Credit.

F. Email Incident Information.

G. Append Response Template to Response Field.

Show Answer More Questions

Success Stories

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  • Australia
  • Sep 23, 2023
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  • London
  • Sep 19, 2023
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  • Michigan
  • Sep 18, 2023
  • Rating: 5.0 / 5.0

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  • Sep 18, 2023
  • Rating: 4.7 / 5.0

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  • Madison
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