Vendor: Oracle
Certifications: B2B Service
Exam Name: Oracle B2B Service 2022 Implementation Professional
Exam Code: 1Z0-1064-22
Total Questions: 75 Q&As
Last Updated:
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1Z0-1064-22 Online Practice Questions and Answers
Which two are true characteristics about the lifecycle of a service request?
A. If required, users can manually set the "Closed" status for a service request.
B. Users can reopen a service request when the status is set to "Closed".
C. Users can reopen a service request when the status is set to "Resolved".
D. "Closed" status is set by an automaticjob after a specified number of days.
E. "Customer working" is one of the five seeded status types.
Your client has noticed that inbound emails from customers are not creating or updatingservice requests.
Which step should they perform to automate it?
A. Adjust the inbound message filters.
B. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
C. Adjust permissions on all customer's profiles.
D. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasonsfor this behavior?
A. You have not enabled the Computer Telephony Integration (CTI) service.
B. The only toolbar enabled is the default one, and you must configure at least two.
C. You did not enable the vertical toolbar which is required, while the horizontal is optional.
D. The signed-in user does not have the appropriate access privileges to a toolbar.
E. You entered a toolbar height that is not more than 70 pixels.
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