1Z0-1003-22 Online Practice Questions and Answers

Your customer wants their field technicians to identify potential upsell opportunities for a premium service they offer by asking their customer whether they would be interested in receiving a free three-month trial.

The technician needs to capture and validate customer details to complete this three-month trial. Which three configurations meet this requirement?

A. Create a File property with a Signature element for customers to complete if they are interested in receiving the trial.

B. Create a String property with an Email element and use Formatting to ensure that only a valid email address can be enteredif the customer would like to receive additional information.

C. Create a String property with a Phone element and use a Regular Expression to ensure onl. properly formatted phone number can be entered if the customer would like to receive additional information

D. Create an Enumeration property with two radio buttons, one for "Yes" and another for "No".

E. Create an Integer property with two check boxes, one for "Yes" and another for "No".

Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?

A. A given launch condition can be assigned to multiple message scenariossimultaneously.

B. A given launch condition can only be assigned to one message scenario at a time.

C. A given message scenario can only include one launch condition at a time.

D. A given message scenario can include multiple launch conditions simultaneously.

Your customer wants to configure an inner step message ("B") to send an email if a previous messa ("A") has Failed.

Which statement explains how this can be supported?

A. In the Message Scenario screen's Blocking Conditions tab ofmessage B, add a condition that blocks the message when the message A's status is NOT IN failed.

B. In the Message Scenario screen's Next Steps tab of message A, add message B as the Next Message Step with the final status "Failed".

C. In the Message Scenario screen's Next Steps tab of message B, add message A as the Next Message Step with the final status "Failed".

D. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.

A customer has found that there are some instances where their technicians have recorded either exceptionally short (for example, "one-minute-wonders") or long (for example, they forgot to set the status to "complete") activity durations.

Given the importance of accurate data in a time-based self-learning system, which two constraints are in place and can be modified to ensure that outlier circumstances such as these do not affect future activity duration estimations?

A. "Minimum relevant duration time in minutes" and "Maximum relevant duration time in minutes"

B. "Personalize the estimation of activity duration" and "Initial ratio of activity duration"

C. "Lower limit for personal ratio to calculate duration" and "Upper limit for personal ratio to calculate duration"

D. "Minimum relevant travel time in minutes" and "Maximum relevant travel time in minutes"

A customer has a few back office workers that need to be able to move certain activities to field technicians regardless of whether those technicians have the corresponding work skills that the jobs require or not.

Which configuration option ensures that those workers have the ability to override potential work skill mismatches when moving activities to field technicians?

A. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Activity Type(s) that require the override ability.

B. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type

(s) that those back office workers are assigned.

C. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the User Type (s) that those back office workers are assigned.

D. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type

(s) of the field technicians to which the activities could be moved.

A company has a policy that even if they route a full day's work to a technician, they would only like to reveal the next two activities on the technician's route ontheir mobile device.

How do you use filters to satisfy this requirement?

A. Create an activity filter with "Activity Scheduled in 1,2" and set the filter in the Restriction and Filters tab for the User Type of the technician.

B. Create an activity filter with "Activity location < 2" and set the filter in the Restriction and Filters tab for the User Type of the technician.

C. Create an activity filter with "Pending Activity Order in 1,2" and set the filter in the Restriction and Filters tab for the UserType of the technician.

D. Create an activity filter with "Position in route < 2" and set the filter in the Restriction and Filters tab for the User Type of the technician.

Which option enables a user to enter a value of their choice when creating a filter for use within the OFSC management views?

A. Ensure that the assigned User Type has read/write access to the Filters configuration screen.

B. Ensure that the filter is listed in the Restrictions and Filters section of the assigned User Type.

C. Select the "Dynamic" option when specifying the filter conditions.

D. Deselect the "Dynamic" option when specifying the filter conditions.

Where are permissions enabled for users to access Collaboration?

A. the Business Rules configuration screen

B. the Resource Information configuration screen

C. the User Type configuration screen

D. the Resource Type configuration screen

A technician has been assigned a scheduled activity that he or sheneeds to perform later in the day.

Their company has a policy that their technicians perform some advance testing as an administrative task prior to the activity.

Which option would enable them to account for their time performing these tasks?

A. selecting "Prework" from within the activity In OFSC Mobility

B. adding a new "Prework" custom property to the "Edit/View activity" context in OFSC Mobility

C. creating a "start-after" link template between the preliminary work and the scheduled work

D. creating a "start-before" link template between the preliminary work and the scheduled work

You are creating a new String property for field technicians to capture a customer's email address and want to be sure that any entries are in a valid format.

Which stepis required to force a valid email address?

A. Add a property hint that explains the proper format.

B. Choose "Email" from the GUI drop-down list.

C. Enter an appropriate regular expression to validate entries.

D. Enter the appropriate XSLtransformation code to force valid entries.

A customer's 'Senior Administrator' user is responsible for periodically auditingthe configuration changes that are made to their Oracle Field Service Cloud (OFSC) instance.

Which option fulfills that requirement?

A. Ensure that the Senior Administrator's assigned User Type has access to the appropriate Configuration screen icons.

B. Create a subscription via the Core REST API to include all 'configurationUpdated' events.

C. Ensure that the Senior Administrator's assigned User Type has access to the Configuration History report within Core Manage.

D. Create a subscription via the CoreREST API to include all 'configurationChangesMade' events.

A company wants its technicians to be able to look for and pick up activities within a 10- mile radius of their current location. .

What configuration setting is required to support this 10-mile restriction?

A. Set the 'Nearby Radius' parameter on the Business Rules screen to 10 miles.

B. Set the 'Center Point Home Zone' radius in the routing plan to 10 miles.

C. Enable the technicians to select 'Show Resource Location on the Map' option in their Map views, with a 10-mile filter selection.

D. Create an activity filter with the condition: 'Radius = 10' and enable technicians to apply that filter to their Activity Lists.

Which two statements are correct regarding Daily Extracts in Oracle Field Service Cloud (OFSC)?

A. When new custom properties are configured within OFSC, they are automatically added to the appropriateconfigured Daily Extract files.

B. Daily Extract files are accessible for download either via API, via SFTP or manually through the Outbound Integration Channels screenO OFSC.

C. If using an overnight shift, the Daily Extracts for the previous day will beavailable only after the overnight period configured on the Business Rules screen has passed.

D. Daily Extracts can be configured to be available in either XML, CSV or HTML format.

E. The Daily Extract files can be configured to include, exclude and/or arrange the order of corresponding fields and custom properties.

A company has technicians in a local Austin office, which has been configured as a bucket within OFSC.

They want all their technicians to work in the AUSTIN_SOUTHWEST_WKZN work zone but would also like the technicians Sandra Bernstein and Larry Johnson to work in the AUSTIN_NORTHWEST_WKZN work zone as well.

How should you set the work zones in the Resource Tree for that local Austin office?

A. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level only.

B. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN work zone individually on Sandra Bernstein and Larry Johnson.

C. Set both the AUST1N_S0UTHWEST_WKZN and the AUST1N_N0RTHWEST_WKZN at the Austin bucket level only.

D. Set the AUSTIN_SOUTHWEST WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN and the AUSTIN_SOUTHWEST_WKZN work zones individually on Sandra Bernstein and Larry Johnson.

A dispatcher needs to be able to quickly see which contractor technicians have started working for the current day.

How doryou configure the system to support this requirement?

A. Enable the Messages report within a Dashboard, which can be filter condition and 'Resource Type' for the current date.

B. Configure the Resources list to ensure that values for the 'Show/Hie Queues' and 'Resource Type' filters can be selected.

C. Configure a resource filter with the conditions: 'Resource Type in Cc PM1, and 'Activated is not null' for use within the List/Time/Map/Dai

D. Create a step within a Message Scenario to set an 'Activated' custo whenever the 8 AM - 5 PM shift is assigned.