CSA Online Practice Questions and Answers

Table Access Control rules are processed in the following order:

A. any table name (wildcard), parent table name, table name

B. table name, parent table name, any table name (wildcard)

C. parent table name, table name, any table name (wildcard)

D. any table name (wildcard), table name, parent table name

A Service Catalog may include which of the following components?

A. Order Guides, Exchange Rates, Calendars

B. Order Guides, Catalog Items, and Interceptors

C. Catalog Items, Asset Contracts, Task Surveys

D. Record Producers, Order Guides, and Catalog Items

Which of the following statement describes the purpose of an Order Guide?

A. Order Guides restrict the number of items in an order to only one item per request

B. Order Guide provide a list of guidelines for Administrators on how to set up item variables

C. Order Guide provide the ability to order multiple, related items as one request

D. Order Guides take the user directly to the checkout without prompting for information

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

A. A metric is a report gauge used on homepages to display real-time data

B. A metric is a time measurement used to report the effectiveness of workflows and SLAs

C. A metric is used to measure and evaluate the effectiveness of IT service management processes

D. A metric is a comparative measurement used to report the effectiveness of workflows and SLAs.

Which of the following is used to initiate a flow?

A. A Trigger

B. Core Action

C. A spoke

D. An Event

Access Control rules may be defined with which of the following permission requirements? (Choose three.)

A. Roles

B. Conditional Expressions

C. Assignment Rules

D. Scripts

E. User Criteria

F. Groups

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.

B. The manager does not have the itil role.

C. The manager is not a member of the Service Desk group.

D. The manager is not a member of the Network and Hardware groups.

E. The Assignment Group manager field is empty.

The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?

A. Incident Auto-Resolution

B. Ticket Resolver

C. Virtual Agent Helper

D. Web Intelligence

When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

A. Make sure the latest flows are activated.

B. Use the instance Incognito setting to quickly toggle between requester and approver.

C. Impersonate the requester to ensure the form works.

D. Make sure the requester's user record has a manager specified.

E. Create and select your Testing Update Set, before starting the test cases.

F. Use your Admin account, so you can approve the items quickly.

Which one of the following is an accurate list of changes that are captured in an Update Set?

A. Changes made to tables, forms, schedules, and client scripts

B. Changes made to tables, forms, views, and fields

C. Changes made to: tables, forms. Business Rules, and data records

D. Changes made to: tables. forms groups, and configuration items (Cls)

What is the name of the string that display filter criteria?

A. Topic

B. Choice

C. Breadcrump

D. Menu

Which testing framework is used to test ServerNew Applications?

A. Selenium

B. Test Driven Framework (TDF)

C. Junit

D. Automated test Framework (ATF)

On the Form header, which icon do you use to access form templates?

A. Paperclip

B. Pages

C. Stamp

D. More Options {...)

Many actions are included with flow designer, what are some frequently used core actions? Choose 4 answers.

A. Wait for Condition

B. Ask for Approval

C. Create Record

D. Wait for Match

E. Look for Update

F. Look Up Record

When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?

A. Trigger runtime value

B. Sequence runtime value

C. Starting runtime value

D. Data pill runtime value

E. Input runtime value