MOFF Online Practice Questions and Answers

Which of the following is not a primary guideline for the MOF Team Model?

A. building strong synergistic, virtual teams

B. effectively responding to genuine business needs and demands

C. providing great customer service

D. utilizing IT automation and knowledge management tools

Which of the following tasks belongs to the System Administration Service Management Function (SMF)?

A. administering centralized and distributed processing environments

B. managing operational staff objectives

C. planning, monitoring, and reporting activities relating to system capacity

D. validating that the operations staff has documented their day-to-day activities

To which relationship between two Quadrants can the relationship between MSF and MOF be compared?

A. The relationship between the Changing and the Operating Quadrant

B. The relationship between the Operating and the Supporting Quadrant

C. The relationship between the Optimizing and the Changing Quadrant

D. The relationship between the Supporting and the Optimizing Quadrant

Why is the cooperation between MSF and MOF important?

A. Because MOF is based on MSF

B. Because MSF and MOF are based on ITIL

C. Because MSF is based on MOF

D. Because neither MOF nor MSF cover the entire IT life cycle

Which Service Management Function (SMF) needs to ensure that efficient incident detection and recovery tools and processes are in place to handle any service outages that do occur?

A. Availability Management

B. Release Management

C. Service Desk

D. System Administration

What is a goal of Financial management?

A. Aligning IT strategy to organizational goals and objectives

B. Contributing to business cases for changes to IT services based on a sound understanding of the revenue gained

C. Ensure that the work required to successfully operate IT services has been identified and described

D. Prepare a risk assessment

How many SMFs are there in the Operate phase?

A. Two

B. Three

C. Four

D. Five

What is the primary goal of the Operate phase?

A. ensure that deployed services are operated, monitored and supported all the time

B. ensure high availability of services

C. ensure that deployed services are operated, monitored and supported within agreed SLA targets

D. ensure that IT services are restored as quickly as possible

What is the focus of the GRC SMF in the Operate phase?

A. Documentation and Recording

B. IT environment and configuration

C. Management Reviews

D. Policy retirement

What is bottom-up scheduling?

A. Team members representing each role generate time estimates and schedules for deliverables. Each team schedule is integrated into aTeam members representing each role generate time estimates and schedules for deliverables. Each team? schedule is integrated into amaster project schedule.

B. The program manager estimates the time required for each team member to complete his or her tasks, and then validates those estimates withthe team members.

C. The program manager builds a master project schedule based on industry standards for each task.

D. The solution manager estimates the time required for each team member to complete his or her tasks, and then validates those estimates withthe team members.

What is the primary goal of the Build SMF?

A. Develop the solution deliverables to the customer Specifications, develop the solution documentation, create the development and test lab,Develop the solution deliverables to the customer? Specifications, develop the solution documentation, create the development and test lab,and prepare the solution for pilot deployment.

B. Deliver a clearly scoped plan for building and delivering an IT service solution, which is represented by a master project plan, a master projectschedule, and a functional Specification at the Project Plans Approved MR.

C. Form the core project team, prepare and deliver a vision/scope document that clearly communicates the project vision and the scope of thatForm the core project team, prepare and deliver a vision/scope document that clearly communicates the project? vision and the scope of thatvision, and prepare a risk assessment.

D. Release the highest-quality solution possible at the Release Readiness Milestone.

Which Management Review (MR) would analyze results and take action to improve performance?

A. Change Initiation MR

B. Operational Health MR

C. Projects Plan MR

D. Release Readiness MR

One of the SMFs has the following goal: ow to build and maintain an IT organization that is accountable, responsible, flexible, and scalable?One of the SMFs has the following goal: ?ow to build and maintain an IT organization that is accountable, responsible, flexible, and scalable? Which SMF has this goal?

A. The Change and Configuration SMF

B. The GRC SMF

C. The Financial Management SMF

D. The Team SMF

What is a key Team SMF principle?

A. manage with a higher hierarchy

B. separate Plan-Driven and Interrupt-Driven Work

C. put the least expensive resources at the service desk

D. discourage advocacy

What does the focus of the Team SMF in the Plan Phase include?

A. Change evaluated across dimensions

B. General regulatory environment

C. Principles for effective strategic thinking

D. Principles for organizing operations work