What is not an activity of Contract management?
A. agreeing on how the information manager is to communicate with the IT director
B. changing the time of delivery of a change
C. monitoring whether the supplied IT-services correspond to the agreed services
What do frameworks like BiSL contribute to the implementation of effective business information management?
A. structured activities of business information management
B. much improved quality of the IT-services
C. a uniformly implemented business information management for each organization
The process cluster Use management signals disruptions to the information provisioning, which are experienced in the business process. Which process cluster will be the first to act on these signals?
A. Functionality management cluster
B. Information strategy cluster
C. Connecting processes (operational)
Two reports that have been produced in the nightly batch processing have been damaged during printing. This has been noticed by Operational supplier management. In which process will the end users be informed that the reports have been damaged?
A. Business data management
B. End user support
C. Operational supplier management
Which activity belongs to the process Specify information requirements?
A. defining the global impact of a suggested change to the information provisioning
B. defining the impact of the suggested IT solution on the end user organization
C. defining how the IT solution interacts with the non-automated processes
Which activity belongs to the process End user support?
A. making a planning for a new release
B. performing a user acceptance test
C. communicating with end users
Which activity is part of the Planning and resource management process?
A. allocating capacity for changes in the information provisioning
B. determining which information provisioning is needed
C. making a plan for the cost of changes in the information provisioning
Where is business information management positioned?
A. as service team for the IT-service organization
B. in the user organization
C. in the IT-service organization
Which main activity occurs within all Management processes?
A. administrating
B. checking
C. operation
Which process produces the transition plan with a roadmap for the transition?
A. Transition
B. Prepare transition
C. Design non-automated information systems
What is a key message of the cluster Use management?
A. The end users of the information provisioning must be supported.
B. The information provisioning will have to be changed frequently.
C. Agreements with IT providers about outcomes are essential.
What is the most important goal of the process Information coordination?
A. monitoring calls that have been routed to application management or technical infrastructure management
B. coordinating between business information management, application management and technical infrastructure management
C. coordinating between information strategy and organization strategy
Which clusters are connected by the Connecting processes (operational)?
A. Use management and Functionality management
B. End user support and Specify information requirements
C. the Management processes and Functionality management
Which Management process is responsible for monitoring how many hours have been worked?
A. Contract management
B. Financial management
C. Planning and resource management
What is a role or function within the business information management domain?
A. information manager
B. functional designer
C. system administrator