220-902 Online Practice Questions and Answers

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Drag and drop the following Windows 7 versions in order according to their feature-sets, from MOST to LEAST.

Select and Place:

A user is reporting that their screen is flickering at a rapid rate. Which of the following Control Panel paths should a technician use in order to remedy this issue?

A. Display -> Settings -> Advanced -> General -> DPI

B. Display -> Settings -> Resolution

C. Display -> Settings -> Advanced -> Adapter -> Refresh

D. Display -> Appearance -> Effects -> Transition

A company is experiencing issues with third parties tailgating authorized users during entry to secure server rooms. Which of the following would BEST alleviate this problem?

A. Retinal scanners

B. Mantraps

C. Door locks

D. Smart card badges

Which of the following has the HIGHEST level rights?

A. Standard User

B. Power User

C. Guest User

D. Remote Desktop User

An employee at a company lost their mobile device that contains proprietary information.

Which of the following methods is the BEST to be implemented to prevent unauthorized users from obtaining this information?

A. Lock screen pattern

B. Cancel mobile service

C. Remote wipe

D. Six character password

Which of the following mobile device features disables cellular and wireless communication?

A. Hotspot Mode

B. Pairing Mode

C. Settings Reset

D. Airplane Mode

A user has a problem with the touchpad on their Windows XP notebook. The problem started after a new manufacturer hardware update was installed. Which of the following should a technician do FIRST to troubleshoot this problem?

A. Edit the device properties in the Registry.

B. Call the manufacturer support line.

C. Use rollback driver in Device Manager.

D. Update the OS to the latest service pack.

A technician encounters a PC where they can hear the power supply fan running, but the system is not booting up and there is no display. Which of the following are the MOST likely causes? (Select TWO).

A. Bad PCI card

B. Bad Motherboard

C. Bad RAM

D. Bad boot.ini file E. Bad Power Supply

A technician needs to dispose of a database server containing sensitive employee payroll information. Which of the following would be the most logical destruction method?

A. Degauss the drive

B. Shred the drive using a commercial shredder

C. Override the data on the drive multiple times [yes it said "override" not "overwrite"]

D. Burn the drive using appropriate procedures

A user recently purchased a new PC with a 500GB hard drive. However, they are reporting that their C. Drive is only 420GB. Which of the following BEST explains this?

A. The manufacturer blocks off that 80GB so that user cannot exceed the drive space.

B. The file system is using the 80GB for tables.

C. BIOS and systems files are hidden in the 80GB.

D. A Factory Recovery Partition is using the 80GB.

Which of the following technologies involves device pairing?

A. WEP

B. IR

C. Bluetooth

D. IMAP

A remote Windows XP user believes unauthorized software has been installed on their laptop. The technician must direct the user to which of the following locations to remove the application?

A. Action Center

B. Add/remove Programs

C. Windows Firewall

D. Computer Management

A technician has been tasked with ensuring all of the company software vulnerabilities are fixed. Which of the following should be used to complete this task?

A. Scheduled reboots

B. Regular backups

C. Task scheduler

D. Patch management

Which of the following are examples of possession authentication? (Choose three.)

A. Key fob

B. RFID badge

C. Passphrase

D. PIN

E. Passwords

F. Smartphone

G. Fingerprint reader

A technician for a large accounting firm is in the process of delivering all assets for retired equipment to a third-party vendor. The equipment contains printers, laptops, desktops, and hard drives. Which of the following should the technician receive from the third-party vendor for audit and compliance purposes?

A. Sensitive and proprietary data

B. Certificate of destruction

C. Equipment security logs

D. Incident reports