Vendor: Nokia
Certifications: Nokia Certification
Exam Name: SDM Certification - CARE
Exam Code: SDM_2002001040
Total Questions: 121 Q&As
Last Updated: Mar 21, 2024
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VCE
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SDM_2002001040 Q&A's Detail
Exam Code: | SDM_2002001040 |
Total Questions: | 121 |
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SDM_2002001040 Online Practice Questions and Answers
What are the four pillars of Care?
A. Customer Relationship, Care Business Management, Operational Management, Financial Management.
B. Customer Relationship, SWS Management, Operational Management, Financial Management.
C. Operational Management, SWS Management, HWS Management, Financial Management.
D. Operational Management, Business Management, Financial Management, HWS Management.
Which of the following tasks, according to the Care Program Manager's job description, is NOT part of Care Operation Management?
A. Execute Care Agreement and other contractual requirements related to Services in Care phase, and manage internal operational and financial risks.
B. Lead positive development of customer satisfaction for Care Services and contribute to the overall CT action plan to develop customer relationship to increase customer loyalty.
C. Establish operating practices and review ongoing operations.
D. Manage subcontractors, contractors and 3rd parties whenever applicable.
What are the CaPM responsibilities regarding cost management?
A. To monitor costs on a periodic basis and initiate corrective actions as needed.
B. To support the FandC Controller in her/his cost monitoring activity.
C. To support the CT Head in her/his cost monitoring activity.
D. To review the actual financial data against the estimated figures and report it to the CT Head.
What is the purpose of Care Program Management Assessment?
A. Verify the implementation and execution of the Care processes within certain CT.
B. Check Care Program Manager's competence level.
C. Check Care processes' status in specific CT and CaPM's competence level.
D. Accessing the Network Elements under Care.
A company can improve its competitive advantage by following a number of functional level strategies. These include Efficiency, Quality, Innovation and one more. What is it?
A. Motivation.
B. Customer Responsiveness.
C. Value.
D. Demarcation.
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