Printable PDFHDI QQ0-300 dumps - 100% Pass Guarantee!
Vendor: HDI
Certifications: HDI World wide Certification
Exam Name: HDI qulilfied help desk manager(hdm)
Exam Code: QQ0-300
Total Questions: 116 Q&As
Last Updated: Apr 08, 2024
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QQ0-300 Q&A's Detail
| Exam Code: | QQ0-300 |
| Total Questions: | 116 |
CertBus Has the Latest QQ0-300 Exam Dumps in Both PDF and VCE Format
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QQ0-300 Online Practice Questions and Answers
What are two benefits of external outsourcing? (Choose two.)
A. It allows management to focus on the quality of the service provided rather than on the processes for delivering the service.
B. It improves teamwork.
C. It frees up space and equipment for internal growth.
D. It allows rapid improvement in support quality without impacting the customers being supported.
Which two service parameters are normally addressed in a Service Level Agreement? (Choose two.)
A. products supported
B. training material
C. days and hours of service
D. call flows
Which three statements regarding the Help Desk and customer perceptions are true? (Choose three.)
A. Mediocre service is generally acceptable if the customer likes you personally.
B. A bad interaction can initiate a customer's split-second decision never to do business with you again.
C. Mediocre service can cause a customer gradually to want to do business somewhere else.
D. A positive interaction can initiate a customer's split-second decision to continue doing business with you.
Which two methods are ideal for determining the expectations of key stakeholders? (Choose two.)
A. survey customers
B. call service providers
C. call other Help Desks
D. survey focus groups
Who is ultimately responsible for an employee's success or failure?
A. the employee
B. the employee's team leader
C. the employee's manager
D. the employee's mentor
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