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EXIN ITSM20F dumps - 100% Pass Guarantee!

Rating: 4.8

Vendor: EXIN

Certifications: ITSM

Exam Name: IT Service Management Foundation based on ISO/IEC 20000

Exam Code: ITSM20F

Total Questions: 78 Q&As

Last Updated: Apr 15, 2024

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ITSM20F Q&A's Detail

Exam Code: ITSM20F
Total Questions: 78

CertBus Has the Latest ITSM20F Exam Dumps in Both PDF and VCE Format

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ITSM20F Online Practice Questions and Answers

Questions 1

Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?

A. Availability Management

B. Incident Management

C. Service Desk

D. Service Level Management

Show Answer
Questions 2

What is a Known Error?

A. A serious incident whose resolution is known

B. A Problem that is resolved

C. A Problem for which the cause and Workaround have been identified

D. A Problem that cannot be matched

Show Answer
Questions 3

When improving the IT Service Management system, what needs to be considered to ensure on- going compliance with the service provider's corporate objectives / requirements?

A. A competitor's process management system

B. Any standards defined by the company itself

C. The budget available to Human Resources

D. The time to update the process documentation

Show Answer
Questions 4

An e-mail client software upgrade requires a security patch for the operating system and a memory upgrade. Which process or function is responsible for rolling out these Changes?

A. Change Management

B. Release Management

C. Security Management

D. Service Desk

Show Answer
Questions 5

What is used for the assessment of maturity of organizations?

A. CMMI?

B. CobITTM

C. ITIL?

D. MOF

Show Answer More Questions

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