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ITSM20F Questions and Answers

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IT Service Management Foundation based on ISO/IEC 20000: ITSM20F

Rating: 4.8

Vendor: EXIN

Certifications: ITSM

Exam Name: IT Service Management Foundation based on ISO/IEC 20000

Exam Code: ITSM20F

Total Questions: 78 Q&As

Last Updated: Sep 28, 2022

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EXIN ITSM20F Last Month Results

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High Score Rate in Actual EXIN Exams
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Same Questions from the Latest Real Exam

ITSM20F Online Practice Questions and Answers

Questions 1

In the context of standards, what does the term "conformity" stand for?

A. Alignment of an audit nonconformity report to a re-audit report

B. Compliance with a requirement

C. Quality Management System certification by an approved body

D. Verification of supplier certification

Show Answer
Questions 2

While planning for service improvements, what is an important best practice to consider?

A. Service improvement targets should be measurable, linked to business objectives and documented in a plan.

B. The progress of service improvement should be discussed at least weekly in the steering committee.

C. The progress should be monitored closely by an independent project manager to maintain objectivity.

D. The service improvement targets should not change until the target is reached, or else no consistency is maintained

Show Answer
Questions 3

One of the responsibilities of Release Management is to ensure that the master copies of software are stored in a secure location. What is the name of this location?

A. Capacity Database

B. Configuration Management Database (CMDB)

C. Definitive Software Library (DSL)

D. Software Distribution Library

Show Answer More Questions

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