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ITIL-F-CHS Dumps

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Vendor: EXIN

Certifications: EXIN ITIL

Exam Name: ITIL Foundation-CHS

Exam Code: ITIL-F-CHS

Total Questions: 238 Q&As

Last Updated:

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ITIL-F-CHS Q&A's Detail

Exam Code: ITIL-F-CHS
Total Questions: 238

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ITIL-F-CHS Online Practice Questions and Answers

Questions 1

Which of the following would commonly be found in a contract underpinning an IT service?

1.

Financial arrangements related to the contract

2.

Description of the goods or service provided

3.

Responsibilities and dependencies for both parties

A. 1 and 2 only

B. 1 and 3 only

C. 2 and 3 only

D. All of the above

Show Answer
Questions 2

Which of the following provide value to the business from service strategy?

1.

Enabling the service provider to have a clear understanding of what levels of service will make their customer's successful

2.

Enabling the service provider to respond quickly and effectively to changes in the business environment

3.

Reduction in the duration and frequency of service outages

A. All of the above

B. 1 and 3 only

C. 1 and 2 only

D. 2 and 3 only

Show Answer
Questions 3

Which of the following areas would technology help to support during the service lifecycle?

1.

Data mining and workflow

2.

Measurement and reporting

3.

Release and deployment

4.

Process design

A. 2, 3 and 4 only

B. 1, 3 and 4 only

C. 1, 2 and 3 only

D. All of the above

Show Answer
Questions 4

Which of the following activities are performed by a service desk?

1.

Logging details of incidents and service requests

2.

Providing first-line investigation and diagnosis

3.

Restoring service

4.

Implementing all standard changes

A. All of the above

B. 1, 2 and 3 only

C. 2 and 4 only

D. 3 and 4 only

Show Answer
Questions 5

Which one of the following do major incidents require?

A. Separate procedures

B. Less urgency

C. Longer timescales

D. Less documentation

Show Answer More Questions

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