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DRAG DROP

PQ is an international airline.

In accordance with Porter's Value Chain, select “Primary” or “Support” for each of the activities listed below:

Select and Place:

RRR is a medium sized company, which has built family homes in Country for twenty years. The Board of RRR wishes to expand company operations and start building homes in the neighboring country. The Board of RRR wishes to undertake a position audit to help in this decision.

Which of the following strategic analysis tools would be used in a position audit for RRR?

A. Gap Analysis

B. PEST

C. SWOT

D. Five Forces

CCC is a software design company. The Board of CCC has always openly encouraged partnerships with a wide range of designers and other organizations in its industry in order to continually develop and enhance the services it offers and to utilize the expertise and knowledge of a range of individuals and organizations. CCC's staff have also been highly creative and innovative in the design services they provide. CCC regularly analyses and keeps up to date with changes in the environment in which it operates. CCC operates a sophisticated website to promote its services and keep in touch with its service users.

Which TWO of the following attributes of a change adept organization, as defined by Kanter, has CCC demonstrated? (Choose two.)

A. Imagination to innovate

B. Continual service development

C. Openness to collaborate

D. Environmental awareness

E. Sophisticated systems

ZYX is a global hotel chain, employing over 10,000 staff worldwide. ZYX operates a Code of Conduct for all of its staff, which states "Our staff are the most important assets of our business operations. We expect the highest standards of ethical and professional conduct from all staff, who must display the principles of trust, respect, equality, integrity and fairness at all times."

Which THREE of the following actions could ZYX take to positively influence its staff to work to the ethical and professional principles in its Code of Conduct? (Choose three.)

A. Disciplinary actions, such as fines, for staff who do not display high ethical and professional standards.

B. Publication on its website of ZYX's Code of Conduct and regular examples of staff displaying the highest standards of professional conduct.

C. Induction and on-going staff training on ZYX's Code of Conduct and ethical and professional principles.

D. Interview process for staff prior to employment, to assess their understanding of ethical and professional behavior.

E. Set performance targets in diversity and equality for its hotel senior managers.

F. Operate a system of reward incentives for staff who display high ethical and professional standards.

Directors have a duty to shareholders and other stakeholders and are required to promote the success of the company.

Which THREE of the following are valid roles and responsibilities of directors? (Choose three.)

A. To be responsible for keeping all external stakeholders satisfied.

B. To have regard for the interests of the company's employees.

C. To focus only on maximizing company profits.

D. To consider the likely consequences of any decision in the long term.

E. To avoid conflicts of interest and of duties.