SD0-101 Questions and Answers

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Service Desk Analyst Qualification: SD0-101

Rating: 4.8

Vendor: SDI

Certifications: SDI-Certifications

Exam Name: Service Desk Analyst Qualification

Exam Code: SD0-101

Total Questions: 164 Q&As

Last Updated: Nov 25, 2022

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Same Questions from the Latest Real Exam

SD0-101 Online Practice Questions and Answers

Questions 1

You have been on a call with a user for five minutes and you sense they are getting frustrated; what is the most likely reason for this?

A. You are attempting to resolve their issue using remote support

B. You are interrogating the Service Knowledge Management System for a known solution

C. The Incident was originally logged by a colleague and you are following the call script to ensure no information had been missed

D. You have put them on hold briefly whilst you consult a colleague

Show Answer
Questions 2

If you demonstrate confidence in your work as an SDA, what will be the benefit?

A. You will not need to refer to procedures

B. Other SDAs will always defer to you

C. You will be able to control your calls effectively

D. Your manager will agree with your decisions

Show Answer
Questions 3

Which of these options forms part of the Problem Management process?

A. A CAB meeting

B. Trend analysis

C. A Major Incident review

D. Functional Escalation

Show Answer More Questions

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