PC0-001 Questions and Answers

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ITIL 2011 Foundation: PC0-001

Rating: 5.0

Vendor: Peoplecert

Certifications: Peoplecert Certification

Exam Name: ITIL 2011 Foundation

Exam Code: PC0-001

Total Questions: 131 Q&As

Last Updated: May 25, 2023

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Same Questions from the Latest Real Exam

PC0-001 Online Practice Questions and Answers

Questions 1

Which of the following should be documented in an incident model?

1.

Details of the service level agreement (SLA) pertaining to the incident

2.

Chronological order of steps to resolve the incident

A. 1 only

B. 2 only

C. Both of the above

D. Neither of the above

Show Answer
Questions 2

Which of the following should be considered when designing measurement systems, methods and metrics?

1.

The services

2.

The architectures

3.

The configuration items

4.

The processes

A. 1, 2 and 3 only

B. 1, 3 and 4 only

C. 2, 3 and 4 only

D. All of the above

Show Answer
Questions 3

Which of the following is the BEST reason for categorizing incidents?

A. To establish trends for use in problem management and other IT service management (ITSM) activities

B. To ensure service levels are met and breaches of agreements are avoided

C. To enable the incident management database to be partitioned for greater efficiency

D. To identify whether the user is entitled to log an incident for this particular service

Show Answer More Questions

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