PC0-001 Questions and Answers

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ITIL 2011 Foundation: PC0-001

Rating: 5.0

Vendor: Peoplecert

Certifications: Peoplecert Certification

Exam Name: ITIL 2011 Foundation

Exam Code: PC0-001

Total Questions: 131 Q&As

Last Updated: Nov 25, 2022

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Peoplecert PC0-001 Last Month Results

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Successful Stories of Peoplecert PC0-001 Exam
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High Score Rate in Actual Peoplecert Exams
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Same Questions from the Latest Real Exam

PC0-001 Online Practice Questions and Answers

Questions 1

Which of the following BEST describes service strategies value to the business?

A. Allows higher volumes of successful change

B. Reduction in unplanned costs through optimized handling of service outages

C. Reduction in the duration and frequency of service outages

D. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

Show Answer
Questions 2

Which of the following is NOT an objective of service transition?

A. To ensure that a service can be operated, managed and supported

B. To provide training and certification in project management

C. To provide quality knowledge and information about services and service assets

D. To plan and manage the capacity and resource requirements to manage a release

Show Answer
Questions 3

Which of the following is NOT an objective of Continual Service Improvement?

A. Review and analyze Service Level Achievement results

B. Identify activities to improve the efficiency of service management processes

C. Improve the cost effectiveness of IT services without sacrificing customer satisfaction

D. Conduct activities to deliver and manage services at agreed levels to business users

Show Answer More Questions

Success Stories

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