ITSM20F.EN Dumps

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EXIN ITSM20F.EN dumps - 100% Pass Guarantee!

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Vendor: EXIN

Certifications: EXIN Inc Certification

Exam Name: IT Service Management Foundation based on ISO/IEC 20000

Exam Code: ITSM20F.EN

Total Questions: 136 Q&As

Last Updated: Feb 16, 2024

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ITSM20F.EN Online Practice Questions and Answers

Questions 1

Quality Management Systems can assist organizations in enhancing what?

A. Customer satisfaction

B. ISO/EC 20000

C. Relationship with third parties

D. Supplier satisfaction

Show Answer
Questions 2

What is mandatory to define in the incident management procedures?

A. The escalation of incidents

B. The implementation of emergency changes

C. The recording of deficiencies in the configuration management database (CMDB)

D. The recording of problems

Show Answer
Questions 3

What is meant by the Urgency of an Incident?

A. the degree to which the solution of an incident tolerates delay

B. the degree to which the incident gives rise to a deviation from the normal service level

C. the time needed by IT Services to resolve the incident

D. the relative importance of the incidents when handling them

Show Answer
Questions 4

What is the best definition of "Quality system"?

A. ability to maintain availability of the IT infrastructure, services and supporting organization to ensure these requirements are met consistently

B. mandatory Quality management practices followed by everyone in the service provider organizations

C. organizational structure related to responsibilities, procedures and resources for implementing quality management

D. set of the measures and procedures used to ensure that the services provided continue to fulfill the expectations of the customer and the relevant agreements

Show Answer
Questions 5

What is the most common process that is associated with the Service Desk?

A. Change Management

B. Configuration Management

C. Incident Management

D. Service Level Management

Show Answer More Questions

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