Vendor: EXIN
Certifications: EXIN Inc Certification
Exam Name: IT Service Management Foundation based on ISO/IEC 20000
Exam Code: ITSM20F.EN
Total Questions: 136 Q&As
Last Updated: Mar 15, 2023
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ITSM20F.EN Online Practice Questions and Answers
While planning for service improvements, what is an important best practice to consider?
A. Service improvement targets should be measurable, linked to business objectives and documented in a plan.
B. The progress of service improvement should be discussed at least weekly in the steering committee.
C. The progress should be monitored closely by an independent project manager to maintain objectivity.
D. The service improvement targets should not change until the target is reached, or else no consistency is maintained
Which process has the goal to maintain and improve rr Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT service achievements and the investigation of actions to eradicate poor service?
A. Availability Management
B. Financial Management for IT Services
C. IT Service Continuity Management
D. Service Level Management
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?
A. annually
B. monthly
C. only when there is a business need to change the service
D. quarterly
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