Name: 2024 CertBus HD0-200 exam dumps, HD0-200 PDF+VCE practice, 100% Pass Guaranteed
Brand: CertBus
SKU: HD0-200
Rating: 4.5 (337 reviews)

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HD0-200 Q&A's Detail

Exam Code:	HD0-200
Total Questions:	114
Single & Multiple Choice	114

CertBus Has the Latest HD0-200 Exam Dumps in Both PDF and VCE Format

HD0-200 Online Practice Questions and Answers

Questions 1

What are two purposes of an on-going (event) survey? (Choose two)

A. To trend levels of customer satisfaction between annual (periodic) surveys.

B. To assess satisfaction levels with all help desk services.

C. To evaluate overall satisfaction levels with products.

D. To measure the quality of a single interaction.

Show Answer

Questions 2

When designing a help desk technology infrastructure, which two components are most commonly included? (Choose two)

A. Telephony system.

B. Interactive Voice Response.

C. Call logging system.

D. Web server.

Show Answer

Questions 3

You are a help desk analyst and you are having difficulty understanding a customer from another country. What is the best action for you to take? (Choose 1)

A. Ask the customer if there is someone else who speaks your language more fluently who could assist.

B. Tell the customer you will send him a user manual.

C. Tell the customer you are sorry but you cannot understand him, and suggest he calls back another time.

D. Ask the customer to email you instead.

Show Answer

Questions 4

What are the two most important characteristics of successful teams? (Choose 2)

A. They are given challenges to meet and are rewarded effectively.

B. They always make all decisions together.

C. They have individual responsibilities to which they work exclusively.

D. There are many different personalities and skills.

Show Answer

Questions 5

A cross-functional team . (Choose 1)

A. Utilises the resources of one team to cover for a shortage of resources in another team by picking up the additional workload.

B. Exists when members of a project team allow scope creep to divert the efforts of the team.

C. Utilises individuals from multiple groups to maintain an all-round view of a project.

D. Exists when individuals from different groups lose sight of the specific objective because they are focusing on their own objectives.

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Success Stories

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Apr 16, 2024
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Apr 15, 2024
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