EX0-117 Questions and Answers

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ITIL Foundation (syllabus 2011): EX0-117

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Exam Name: ITIL Foundation (syllabus 2011)

Exam Code: EX0-117

Total Questions: 238 Q&As

Last Updated: Aug 05, 2022

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EX0-117 Online Practice Questions and Answers

Questions 1

Which one of the following is NOT a valid purpose or objective of problem management?

A. To prevent problems and resultant incidents

B. To manage problems throughout their lifecycle

C. To restore service to a user

D. To eliminate recurring incidents

Show Answer
Questions 2

Which of the following statements about service asset and configuration management is/are CORRECT?

1.

A configuration item (CI) can exits as part of any numbers other CIs at the same time

2.

Choosing which CIs to record will depend on the level of control an organization wishes to exert.

A. 1 only

B. 2 only

C. Both of the above

D. Neither of the above

Show Answer
Questions 3

Which of the following should be done when closing an incident?

1.

Check the incident categorization and correct it if necessary

2.

Check that the user is satisfied with the outcome

A. 1 only

B. Both of the above

C. 2 only

D. Neither of the above

Show Answer More Questions

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