Printable PDFEXIN EX0-117 dumps - 100% Pass Guarantee!
Vendor: EXIN
Certifications: EXIN ITIL
Exam Name: ITIL Foundation (syllabus 2011)
Exam Code: EX0-117
Total Questions: 238 Q&As
Last Updated: Apr 14, 2024
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EX0-117 Q&A's Detail
| Exam Code: | EX0-117 |
| Total Questions: | 238 |
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EX0-117 Online Practice Questions and Answers
A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
A. Be accountable for the outcome of an activity
B. Perform an activity
C. Be kept up-to-date on the progress of an activity
D. Manage an activity
Which one of the following is the CORRECT set of steps for the continual service improvement approach?
A. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
B. Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
C. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
D. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
Which of the following activities are performed by a service desk?
1.
Logging details of incidents and service requests
2.
Providing first-line investigation and diagnosis
3.
Restoring service
4.
Implementing all standard changes
A. All of the above
B. 1, 2 and 3 only
C. 2 and 4 only
D. 3 and 4 only
Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1.
Monitoring system availability
2.
Designing availability into a proposed solution
A. None of the above
B. Both of the above
C. 1 only
D. 2 only
Which process would maintain policies, standards and models for service transition activities and processes?
A. Change management
B. Capacity management
C. Service transition planning and support
D. Release management
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