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IT Service Management Foundation based on ISO/IEC 20000: EX0-115

Rating: 4.7

Vendor: EXIN

Certifications: ITSM

Exam Name: IT Service Management Foundation based on ISO/IEC 20000

Exam Code: EX0-115

Total Questions: 136 Q&As

Last Updated: Nov 22, 2022

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Same Questions from the Latest Real Exam

EX0-115 Online Practice Questions and Answers

Questions 1

In many organizations, management tasks or parts of those tasks are performed t>y third parties. Agreements are made with these parties that are expressed in contracts.

What are these contracts called?

A. Service Level Agreements (SLAs)

B. Operational Level Contracts

C. Service Contracts

D. Underpinning Contracts

Show Answer
Questions 2

What is an ISO/EC 20000 requirement relating to the service management plan?

A. It must be available in at least one hard copy and approved

B. It must include the documented procedures specified by the standard

C. It must include the scope of the organization's service management plan

D. It must never include any know-how of the organization

Show Answer
Questions 3

Which processes should the Plan, Do, Check, Act methodology be applied to?

A. all of the processes within the scope

B. the Planning and Implementing Service Management process

C. the Requirements for a Management System process

D. those that support business critical services

Show Answer More Questions

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