EX0-001 Questions and Answers

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ITIL Foundation (syllabus 2011): EX0-001

Rating: 5.0

Vendor: EXIN

Certifications: EXIN ITIL

Exam Name: ITIL Foundation (syllabus 2011)

Exam Code: EX0-001

Total Questions: 425 Q&As

Last Updated: Nov 16, 2022

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Same Questions from the Latest Real Exam

EX0-001 Online Practice Questions and Answers

Questions 1

Which process includes business, service and component sub-processes?

A. Capacity management

B. Incident management

C. Service level management

D. Financial management

Show Answer
Questions 2

In which of the following areas would ITIL complementary guidance provide assistance?

1.

Adapting best practice for specific industry sectors

2.

Integrating ITIL with other operating models

A. Both of the above

B. Neither of the above

C. Option 1 only

D. Option 2 only

Show Answer
Questions 3

Which process would seek to understand levels of customer satisfaction and communicate what action plans have been put in place to deal with dissatisfaction?

A. Availability management

B. Capacity management

C. Business relationship management

D. Service catalogue management

Show Answer More Questions

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