C_TCRM20_72 Dumps

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Vendor: SAP

Certifications: SAP Application Associate

Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EHP2

Exam Code: C_TCRM20_72

Total Questions: 85 Q&As

Last Updated: Feb 27, 2024

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C_TCRM20_72 Online Practice Questions and Answers

Questions 1

Business partners created in SAP CRM are not transferred to SAP ERP.

What do you need to do to resolve this CRM-Middleware-related problem?

Note: There are 3 correct answers to this question.

A. Check erroneous BDoc messages in SAP CRM.

B. Check object management in SAP CRM.

C. Check erroneous BDoc messages in SAP ERP.

D. Check number range assignments in SAP ERP and SAP CRM for business partners.

E. Check RFC connections between CRM and ERP.

Show Answer
Questions 2

Which of the following are controlled directly by a business role? Note: There are 3 correct answers to this question.

A. The assignment of the role configuration key and the associated PFCG role

B. The navigation bar profile

C. The role profile key for access to SAP GUI-based transactions

D. The assignment of layout profiles, technical profiles, and function profiles

E. The assignment of users to a position in the organizational model

Show Answer
Questions 3

Which configuration object can be shared between a CRM business transaction and a billing type in SAP CRM?

A. Organization profile

B. Pricing procedure

C. Subject profile

D. Campaign determination procedure

Show Answer
Questions 4

Which of the following are functions of the CRM Web Channel scenario? Note: There are 2 correct answers to this question.

A. In a B2C Web Channel scenario, a new customer has a self-registration option.

B. In a B2B Web Channel scenario, companies receive regular e-mail updates from their customers about purchased products and installation details.

C. In a B2C Web Channel scenario, a new customer can access the Web Shop with a given user.

D. In a B2B Web Channel scenario, there is a self-service information and maintenance tool for customers.

Show Answer
Questions 5

A brand owner works together with some partners to position new products in the market. They implement partner channel management.

Which functions can they now use?

Note: There are 3 correct answers to this question.

A. Collaborative Showrooms can be used to incorporate partners in the e-commerce strategy.

B. Distributed order management can be used for brand owners to let partners fulfill their orders.

C. Marketing and sales processes - but not service processes - can be integrated within partner channel management.

D. Distributed knowledge management can be used to set up an indexed search between the partners.

E. Workflow capabilities can be used to distribute leads that are created by the brand owner to the appropriate partner.

Show Answer More Questions

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